{"id":15109,"date":"2026-02-12T18:12:51","date_gmt":"2026-02-12T17:12:51","guid":{"rendered":"https:\/\/glofera.com\/chatbot-amb-intelligencia-artificial-connecta-les-teves-dades\/"},"modified":"2026-03-18T09:01:48","modified_gmt":"2026-03-18T08:01:48","slug":"chatbot-amb-intelligencia-artificial-connecta-les-teves-dades","status":"publish","type":"post","link":"https:\/\/glofera.com\/ca\/chatbot-amb-intelligencia-artificial-connecta-les-teves-dades\/","title":{"rendered":"Chatbot amb intel\u00b7lig\u00e8ncia artificial: connecta les teves dades"},"content":{"rendered":"<p>Quan un client escriu per WhatsApp a les 22:30 i ning\u00fa no contesta, l&#8217;oportunitat es refreda\u2026 i \u00e9s frustrant: per aix\u00f2 un <span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"https:\/\/glofera.com\/chatbots-para-empresas\/\"><strong>chatbot amb intel\u00b7lig\u00e8ncia artificial<\/strong><\/a><\/span> nom\u00e9s funciona de deb\u00f2 si pot respondre amb <em>les teves<\/em> dades (i fer-ho amb control i seguretat).<\/p>\n<p>A Glofera ajudem a pimes a automatitzar converses en missatgeria i veu sense embolics t\u00e8cnics: connectem canals (WhatsApp, Instagram, Messenger i Telegram), configurem agents amb el to de marca, definim regles de trasp\u00e0s a hum\u00e0 i revisem KPI perqu\u00e8 el sistema millori mes a mes. I s\u00ed: el \u201csecret\u201d no \u00e9s tenir un bot bonic, sin\u00f3 <strong>connectar b\u00e9 la teva base de dades<\/strong> .<\/p>\n<p><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-color4);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:30px 30px 30px 30px;--awb-width-large:100%;--awb-margin-top-large:30px;--awb-margin-bottom-large:30px;--awb-width-medium:100%;--awb-order-medium:0;--awb-width-small:100%;--awb-order-small:0;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_2_5 2_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:20px;--awb-margin-bottom-large:20px;--awb-width-medium:40%;--awb-order-medium:0;--awb-width-small:100%;--awb-order-small:0;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:200px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"927\" height=\"700\" alt=\"Assessors tecnol\u00f2gics de Glofera\" title=\"equip-d&#8217;assessors-tecnol\u00f2gics-de-glofera\" src=\"https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera.jpg\" class=\"img-responsive wp-image-14359\" srcset=\"https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-200x151.jpg 200w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-400x302.jpg 400w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-600x453.jpg 600w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-800x604.jpg 800w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera.jpg 927w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_3_5 3_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-margin-bottom-large:20px;--awb-width-medium:60%;--awb-order-medium:0;--awb-width-small:100%;--awb-order-small:0;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:20px;--awb-margin-right:50px;--awb-margin-top-small:10px;--awb-margin-right-small:30px;--awb-margin-bottom-small:10px;--awb-margin-left-small:30px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><p style=\"text-align: center;\">Respon de forma immediata els teus canals de missatgeria i veu amb <strong><span style=\"color: #a8ca49;\">Agents d&#8217;IA<\/span><\/strong> : et guiem amb una demostraci\u00f3 feta per a la teva empresa.<\/p><\/h4><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button-border-radius-top-left:50px;--button-border-radius-top-right:50px;--button-border-radius-bottom-right:50px;--button-border-radius-bottom-left:50px;--button_text_transform:uppercase;--button_typography-letter-spacing:3px;--button_typography-font-family:&quot;Lato&quot;;--button_typography-font-style:normal;--button_typography-font-weight:700;--button_margin-top:20px;--button_margin-right:30px;--button_margin-bottom:20px;--button_margin-left:30px;\" target=\"_self\" href=\"#contacto\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">VULL LA MEVA DEMO PERSONALITZADA GRATIS<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-margin-bottom-large:20px;--awb-width-medium:100%;--awb-order-medium:0;--awb-width-small:100%;--awb-order-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-text fusion-text-1\"><\/div><\/p>\n<h2><strong>Qu\u00e8 \u00e9s un chatbot amb Intel\u00b7lig\u00e8ncia Artificial per a empreses?<\/strong><\/h2>\n<p>Un chatbot amb IA \u00e9s un assistent que conversa amb clients i equip (per text o veu) i pot entendre preguntes variades, respondre de manera natural i executar tasques. La difer\u00e8ncia clau davant d&#8217;un chatbot de botons \u00e9s que no dep\u00e8n nom\u00e9s de men\u00fas tancats: interpreta intenci\u00f3, apr\u00e8n d&#8217;una base de coneixement i pot treballar amb informaci\u00f3 viva (preus, estoc, cites, estats de comanda, dades de client\u2026).<\/p>\n<p>A l&#8217;empresa, el valor real apareix quan el chatbot deixa de ser un \u201ccontestador simp\u00e0tic\u201d i es converteix en un <strong>operador digital<\/strong> que:<\/p>\n<ul>\n<li>Respon en minuts (o segons) 24\/7.<\/li>\n<li>Captura dades i les deixa ordenades (lead, motiu, urg\u00e8ncia, sector, pressupost\u2026).<\/li>\n<li>Agenda cites i recordatoris.<\/li>\n<li>Deriva una persona quan cal (sense perdre context).<\/li>\n<li>I, sobretot, <strong>estira dades actualitzades<\/strong> per no inventar-se respostes.<\/li>\n<\/ul>\n<p>Aqu\u00ed ve el mat\u00eds important: la IA conversa, per\u00f2 <strong>el teu negoci viu en sistemes<\/strong> . La informaci\u00f3 est\u00e0 repartida entre CRM, fulls de c\u00e0lcul, ERP, emails, hist\u00f2ric de tiquets, cat\u00e0leg, tarifes, documents i fins i tot notes internes. Connectar aquest ecosistema a un chatbot amb IA implica decidir <em>quines<\/em> dades utilitzar, <em>com<\/em> es consulten, <em>qui<\/em> els pot veure i <em>qu\u00e8<\/em> fer si falta informaci\u00f3.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Quina \u00e9s la difer\u00e8ncia entre un chatbot i una IA avui?<\/strong><\/h2>\n<p>Per decidir b\u00e9, conv\u00e9 separar conceptes sense tecnicismes:<\/p>\n<ul>\n<li><strong>Chatbot<\/strong> : \u00e9s el \u201ccanal\u201d conversacional (la interf\u00edcie). Podeu viure a WhatsApp, web, Instagram o trucades.<\/li>\n<li><strong>IA (en xat)<\/strong> : \u00e9s el \u201cmotor\u201d que ent\u00e9n i genera respostes. Es pot recolzar en llenguatge natural (NLP\/PLN), regles, plantilles i, cada cop m\u00e9s, en models capa\u00e7os de resumir, classificar i redactar.<\/li>\n<\/ul>\n<p>A la pr\u00e0ctica, avui coexisteixen tres enfocaments:<\/p>\n<h3><strong>Chatbot per regles<\/strong> (si preguntes X \u2192 respon Y).<\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Avantatge: control total, zero sorpreses.<\/li>\n<li>Limitaci\u00f3: escala malament; aix\u00ed que l&#8217;usuari se surt del gui\u00f3, es trenca<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><strong>Chatbot amb IA + base de coneixement<\/strong> (respon amb all\u00f2 que \u201csap\u201d).<\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Avantatge: cobreix m\u00e9s casos amb menys arbres de decisi\u00f3.<\/li>\n<li>Risc: si la base est\u00e0 desordenada o incompleta, respon \u201cregular\u201d.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><strong>Agent de IA connectat a dades<\/strong> (consulta sistemes i executa tasques).<\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Avantatge: respon amb dades actualitzades i fa treball real (cites, comandes, incid\u00e8ncies).<\/li>\n<li>Requisit: integraci\u00f3 + permisos + control de qualitat.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>La confusi\u00f3 t\u00edpica en empresa \u00e9s aquesta: \u201cvolem IA\u201d quan en realitat el que es vol \u00e9s <strong>automatitzaci\u00f3 fiable<\/strong> . A Glofera ho resolem combinant el millor dels dos mons: IA per entendre i redactar, regles per a moments cr\u00edtics (per exemple, validar dades abans de crear una cita) i un trasp\u00e0s a hum\u00e0 ben definit.<\/p>\n<p>A m\u00e9s, en operar en omnicanal, no n&#8217;hi ha prou amb \u201cun bot\u201d: cal mantenir coher\u00e8ncia de marca a tots els canals i una safata \u00fanica on l&#8217;equip vegi l&#8217;historial, classifiqui leads i faci seguiment. La nostra plataforma funciona com un mini-CRM: qualifica, assigna tasques, genera oportunitats i deixa tra\u00e7abilitat perqu\u00e8 ning\u00fa vagi \u201ca cegues\u201d.<\/p>\n<h2><strong>D&#8217;acord, volem connectar dades: qu\u00e8 es connecta primer?<\/strong><\/h2>\n<p>La resposta que m\u00e9s estalvia diners \u00e9s: <strong>primer el que genera impacte r\u00e0pid i t\u00e9 menys risc<\/strong> . Connectar \u201ctot\u201d des del dia un sol sortir car i lent.<\/p>\n<p>En pimes solem prioritzar aix\u00ed:<\/p>\n<h3><strong>1) FAQ i pol\u00edtiques (r\u00e0pid, segur, molt rendible)<\/strong><\/h3>\n<ul>\n<li>Horaris, zones, condicions, devolucions, garanties, temps de lliurament.<\/li>\n<li>Aqu\u00ed el bot redueix gran part de preguntes repetides.<\/li>\n<\/ul>\n<h3><strong>2) Agenda i cites (impacte immediat en vendes i suport)<\/strong><\/h3>\n<ul>\n<li>Connectar calendari per proposar buits, confirmar i enviar recordatoris.<\/li>\n<li>Ideal per a negocis amb reserves, visites comercials o suport programat.<\/li>\n<\/ul>\n<h3><strong>3) CRM\/Leads (ordenar el caos)<\/strong><\/h3>\n<ul>\n<li>Captura nom, empresa, necessitat, urg\u00e8ncia, canal, pressupost.<\/li>\n<li>Etiqueta i crea tasca per a l&#8217;equip si el lead est\u00e0 calent.<\/li>\n<\/ul>\n<h3><strong>4) Cat\u00e0leg, preus i estoc (m\u00e9s delicat, per\u00f2 clau)<\/strong><\/h3>\n<ul>\n<li>Aqu\u00ed ja hi ha m\u00e9s risc de \u201cdada vella\u201d, per aix\u00f2 definim regles:\n<ul>\n<li>quins camps s\u00f3n oficials,<\/li>\n<li>cada quant s&#8217;actualitza,<\/li>\n<li>i qu\u00e8 fer si falta estoc.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><strong>5) Tiquets\/incid\u00e8ncies (suport seri\u00f3s)<\/strong><\/h3>\n<ul>\n<li>Consultar estat d&#8217;incid\u00e8ncia, demanar dades, prioritzar urg\u00e8ncia i derivar-ne.<\/li>\n<\/ul>\n<h2><strong>Connectar la teva base de dades sense embolics: 6 decisions clau<\/strong><\/h2>\n<p>Aqu\u00ed \u00e9s on la majoria s&#8217;encalla. No per tecnologia, sin\u00f3 per decisions que ning\u00fa no vol prendre\u2026 fins que el bot comen\u00e7a a fallar. Aquestes s\u00f3n les 6 decisions que nosaltres tanquem amb cada client:<\/p>\n<ol>\n<li><strong>Qu\u00e8 \u00e9s \u201cdada oficial\u201d i on viu<\/strong><br \/>\nSi el preu est\u00e0 en un full ia l&#8217;ERP, quin mana? Si no es defineix, el bot donar\u00e0 respostes inconsistents.<\/li>\n<li><strong>Qu\u00e8 pot respondre i qu\u00e8 ha de confirmar<\/strong><br \/>\nExemple: \u201cTeniu estoc avui?\u201d \u2192 si l&#8217;estoc no \u00e9s fiable al minut, el bot pot respondre amb un rang i oferir alternativa: \u201ct&#8217;ho confirmem en 10 minuts\u201d o \u201cet reservo i t&#8217;avisem?\u201d.<\/li>\n<li><strong>Com es consulta la informaci\u00f3<\/strong>\n<ul>\n<li>Lectura simple (consulteu fitxes).<\/li>\n<li>Accions (crear cita, obrir tiquet, registrar lead).<br \/>\nNosaltres acostumem a comen\u00e7ar per lectura + accions controlades.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Qu\u00e8 fer quan falta informaci\u00f3<\/strong><br \/>\nPla B obligatori: demanar dada, derivar a hum\u00e0, o generar tasca interna. La IA no hauria d?inventar.<\/li>\n<li><strong>Com mantenir el coneixement al dia<\/strong><br \/>\nNo n&#8217;hi ha prou amb \u201cpujar un PDF\u201d. Cal crear rutina:<\/p>\n<ul>\n<li>revisi\u00f3 mensual,<\/li>\n<li>control de preguntes sense resposta,<\/li>\n<li>actualitzaci\u00f3 de documents i guions.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Qu\u00e8 mesurem per saber si funciona<\/strong><br \/>\nSense KPIs, el projecte es converteix en \u201csensacions\u201d.<\/li>\n<\/ol>\n<h2><strong>Permisos, RGPD i seguretat: que el bot no \u201ces passi\u201d<\/strong><\/h2>\n<p>Aix\u00f2 \u00e9s el que m\u00e9s preocupa (amb ra\u00f3) els perfils de decisi\u00f3: \u201ci si el bot veu dades que no deu?\u201d o \u201ci si respon alguna cosa sensible?\u201d. Ben plantejat, es controla.<\/p>\n<h3><strong>Regles senzilles que funcionen a l&#8217;empresa<\/strong><\/h3>\n<ul>\n<li><strong>Principi de m\u00ednim acc\u00e9s<\/strong> : l&#8217;agent nom\u00e9s consulta el que necessita.<\/li>\n<li><strong>Rols<\/strong> : no \u00e9s el mateix un client que un empleat.<\/li>\n<li><strong>Dades sensibles fora del xat<\/strong> : el bot pot iniciar un proc\u00e9s, per\u00f2 no mostrar informaci\u00f3 delicada sense verificaci\u00f3.<\/li>\n<li><strong>Tra\u00e7abilitat<\/strong> : qui va preguntar qu\u00e8, qu\u00e8 va respondre i per qu\u00e8.<\/li>\n<\/ul>\n<h3><strong>Exemples pr\u00e0ctics <\/strong><\/h3>\n<ul>\n<li>Si alg\u00fa pregunta per \u201cfactures\u201d, el bot pot:\n<ol>\n<li>demanar un identificador (nombre de client o correu),<\/li>\n<li>verificar,<\/li>\n<li>i si no quadra, passar a hum\u00e0 amb el context ja recollit.<\/li>\n<\/ol>\n<\/li>\n<li>Si demanen \u201ccontrasenyes\u201d o dades privades: el bot talla i redirigeix \u200b\u200ba canal segur.<\/li>\n<\/ul>\n<h2><strong>Com evitar respostes rares i quan passar a una persona<\/strong><\/h2>\n<p>Tots els empresaris han sentit hist\u00f2ries d&#8217;IA \u201cinventant coses\u201d. S\u00b4evita amb disseny.<\/p>\n<h3><strong>Tres capes de control que apliquem<\/strong><\/h3>\n<ol>\n<li><strong>Guions i missatges base<\/strong> per a moments cr\u00edtics<br \/>\nSalutacions, recollida de dades, confirmacions, preus sensibles, queixes.<\/li>\n<li><strong>Base de coneixement curada<\/strong><br \/>\nPocs documents, ben estructurats, amb informaci\u00f3 clara. Millor qualitat que quantitat.<\/li>\n<li><strong>Regles de trasp\u00e0s a hum\u00e0<\/strong> (obligat\u00f2ries)\n<ul>\n<li>Si lusuari est\u00e0 enfadat.<\/li>\n<li>Si demana un descompte especial.<\/li>\n<li>Si el cas afecta dades personals.<\/li>\n<li>Si el bot detecta baixa confian\u00e7a o manca dinformaci\u00f3.<\/li>\n<li>Si l&#8217;usuari ho sol\u00b7licita (\u201cvull parlar amb alg\u00fa\u201d).<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>L&#8217;objectiu no \u00e9s \u201cevitar humans\u201d, \u00e9s <strong>fer servir humans on aporten valor<\/strong> i deixar a la IA les tasques repetitives. Aix\u00ed, l&#8217;equip at\u00e9n millor, amb m\u00e9s context i menys desgast.<\/p>\n<h2><strong>Checklist per connectar dades i llan\u00e7ar en setmanes (no mesos)<\/strong><\/h2>\n<p>Per aterrar-lo, aquest \u00e9s el checklist que fem servir per implantar amb claredat:<\/p>\n<ol>\n<li><strong>Objectiu del canal<\/strong> : suport, vendes, cites o tot amb prioritats.<\/li>\n<li><strong>Mapa de dades<\/strong> : quines fonts existeixen (CRM, Sheets, ERP, docs, emails).<\/li>\n<li><strong>Primer cas d&#8217;\u00fas<\/strong> : un o dos, amb impacte r\u00e0pid.<\/li>\n<li><strong>Permisos<\/strong> : qui veu qu\u00e8, i qu\u00e8 mai no es mostra.<\/li>\n<li><strong>Gui\u00f3 base<\/strong> : salutaci\u00f3, preguntes clau, tancaments, \u201cno ho s\u00e9\u201d, derivaci\u00f3.<\/li>\n<li><strong>Integracions<\/strong> : calendari i CRM si s&#8217;aplica; despr\u00e9s cat\u00e0leg\/tiquets.<\/li>\n<li><strong>Proves reals<\/strong> : 20 converses t\u00edpiques abans d&#8217;obrir a clients.<\/li>\n<li><strong>Llan\u00e7ament per fases<\/strong> : primer un canal, despr\u00e9s la resta.<\/li>\n<li><strong>Formaci\u00f3 a nivell usuari<\/strong> : guies breus i sessi\u00f3 pr\u00e0ctica.<\/li>\n<li><strong>KPIs + rutina<\/strong> : revisi\u00f3 peri\u00f2dica i millores cont\u00ednues.<\/li>\n<\/ol>\n<p>Connectar un <span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"https:\/\/glofera.com\/chatbots-para-empresas\/\"><strong>chatbot amb intel\u00b7lig\u00e8ncia artificial<\/strong><\/a><\/span> a la teva base de dades no \u201cposar\u00e0 un bot i ja\u201d: respondr\u00e0 amb dades reals, controlar permisos, automatitzar el que \u00e9s repetitiu i mesurar per millorar. A Glofera ho fem de forma gestionada i sense complicacions t\u00e8cniques: unim els teus canals (WhatsApp, Instagram, Messenger i Telegram), configurem els agents amb el to i coneixement de la teva marca, i deixem un sistema funcionant amb KPIs i revisions peri\u00f2diques perqu\u00e8 cada conversa es tradueixi en cites, oportunitats o tiquets ben encaminats.<\/p>\n<p>Si vols veure com funcionaria un chatbot amb Intel\u00b7lig\u00e8ncia Artificial, pots agendar una demo sense comprom\u00eds i resoldre els teus dubtes amb un equip especialitzat <strong><span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"https:\/\/booking.glofera.com\/#\/195132000002018026\" target=\"_blank\" rel=\"noopener\">AQU\u00cd<\/a><\/span><\/strong> <strong>Prefereixes contacte directe?<\/strong> Escriu-nos <span style=\"color: #a9ca4a;\"><strong><a style=\"color: #a9ca4a;\" href=\"mailto:hola@glofera.com\" target=\"_blank\" rel=\"noopener\">hola@glofera.com<\/a><\/strong><\/span> o truca&#8217;ns al <strong><span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"tel:+34900600300\">+34 900 600 300<\/a> .<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quan un client escriu per WhatsApp a les 22:30 i  [&#8230;]<\/p>\n","protected":false},"author":4,"featured_media":15110,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[844,134],"tags":[1004,1046,1047,985,981,1048,982,1020,1049,413,136],"class_list":["post-15109","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-intelligencia-artificial","category-telecomunicacions","tag-automatitzacio-amb-ia","tag-base-de-coneixement","tag-base-de-dades-amb-ia","tag-chatbot","tag-chatbot-amb-ia","tag-chatbot-amb-intelligencia-artificial","tag-chatbot-conversacional","tag-chatbot-per-a-empreses","tag-chatbots-per-a-empreses","tag-ia-ca","tag-intelligencia-artificial"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbot amb intel\u00b7lig\u00e8ncia artificial | Glofera<\/title>\n<meta name=\"description\" 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