{"id":7441,"date":"2024-08-01T11:53:05","date_gmt":"2024-08-01T09:53:05","guid":{"rendered":"https:\/\/glofera.com\/2024\/08\/01\/que-es-una-centraleta-virtual-per-a-empreses\/"},"modified":"2026-01-28T11:57:20","modified_gmt":"2026-01-28T10:57:20","slug":"que-es-una-centraleta-virtual-per-a-empreses","status":"publish","type":"post","link":"https:\/\/glofera.com\/ca\/que-es-una-centraleta-virtual-per-a-empreses\/","title":{"rendered":"Qu\u00e8 \u00e9s una Centraleta Virtual per a empreses?"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:justify;\"><h5>T&#8217;has sentit frustrat\/a pels alts costos del servei telef\u00f2nic de la teva empresa i la baixa qualitat del servei postvenda del teu prove\u00efdor? Et preocupa que el teu negoci no estigui equipat per adaptar-se al creixement i les necessitats canviants del teu sector?<\/h5>\n<p>Al m\u00f3n empresarial modern, la comunicaci\u00f3 efica\u00e7 \u00e9s la columna vertebral d&#8217;un servei al client exit\u00f3s i d&#8217;operacions fluides. Aqu\u00ed \u00e9s on entra en joc la <strong><span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"https:\/\/glofera.com\/ca\/centraleta-virtual\/\" target=\"_blank\" rel=\"noopener\">Centraleta Virtual<\/a><\/span><\/strong> , una soluci\u00f3 que permet a les empreses gestionar, optimitzar, automatitzar i analitzar les comunicacions telef\u00f2niques.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h2><strong>Definici\u00f3 de Centraleta Virtual<\/strong><\/h2><\/h4><\/div><div class=\"fusion-text fusion-text-2\"><p>Una <span style=\"color: #a9ca4a;\"><strong>Centraleta Virtual<\/strong><\/span> o telefonia IP, \u00e9s una plataforma de comunicaci\u00f3 intel\u00b7ligent al n\u00favol que permet a les empreses gestionar les trucades telef\u00f2niques a trav\u00e9s d&#8217;internet. A difer\u00e8ncia de la telefonia tradicional, que requereixen maquinari volumin\u00f3s i manteniment constant, les centraletes virtuals s\u00f3n gestionades per un prove\u00efdor de serveis i accessibles des de qualsevol lloc.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h2><strong>Per qu\u00e8 serveix una Centraleta Virtual en una empresa?<\/strong><\/h2><\/h4><\/div><ul style=\"--awb-margin-bottom:10px;--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-color4);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Productivitat i efici\u00e8ncia:<\/strong> la <strong><span style=\"color: #a9ca4a;\">Centraleta Virtual<\/span><\/strong> automatitza nombrosos processos com l&#8217;encaminament de trucades i la gesti\u00f3 de cues, cosa que permet als empleats centrar-se en tasques m\u00e9s productives.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Millora de l&#8217;atenci\u00f3 al client:<\/strong> amb funcions avan\u00e7ades com l&#8217;IVR (Resposta de Veu Interactiva), les empreses poden adre\u00e7ar els clients a la persona o departament adequat, millorant significativament l&#8217;experi\u00e8ncia del client.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>An\u00e0lisi i seguiment:<\/strong> la <span style=\"color: #a9ca4a;\"><strong>Centraleta Virtual<\/strong><\/span> ofereix estad\u00edstiques i an\u00e0lisis en temps real, permetent a les empreses monitoritzar i optimitzar la seva comunicaci\u00f3.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Escalabilitat:<\/strong> a mesura que la teva empresa creix, una <strong><span style=\"color: #a9ca4a;\">Centraleta Virtual<\/span><\/strong> pot escalar f\u00e0cilment per acomodar m\u00e9s l\u00ednies i serveis sense la necessitat de maquinari addicional.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h2><strong>Funcionalitats importants d&#8217;una Centraleta Virtual<\/strong><\/h2><\/h4><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-2 fusion-columns-total-4 fusion-content-boxes-1 content-boxes-icon-with-title content-left\" style=\"--awb-margin-bottom:5px;--awb-hover-accent-color:var(--awb-color4);--awb-circle-hover-accent-color:var(--awb-color4);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><h3 class=\"content-box-heading\" style=\"--h3_typography-font-size:24px;line-height:29px;\">Integracions<\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>La <span style=\"color: #a9ca4a;\"><strong><a style=\"color: #a9ca4a;\" href=\"https:\/\/glofera.com\/ca\/centraleta-virtual\/\" target=\"_blank\" rel=\"noopener\">Centraleta Virtual<\/a><\/strong><\/span> es pot integrar f\u00e0cilment amb altres eines de programari empresarial, com ara sistemes CRM, ERP, plataformes de correu electr\u00f2nic, entre d&#8217;altres. Unificant les comunicacions i la gesti\u00f3 de dades. Coneix m\u00e9s sobre altres integracions amb la nostra Centraleta IP <strong><span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"https:\/\/glofera.com\/ca\/centraleta-virtual\/packs-i-preus\/\" target=\"_blank\" rel=\"noopener\">AQU\u00cd<\/a><\/span><\/strong> .<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><h3 class=\"content-box-heading\" style=\"--h3_typography-font-size:24px;line-height:29px;\">Automatitzacions<\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Et permet configurar fluxos de treball autom\u00e0tics per a trucades entrants, entre altres funcionalitats garantint que cada trucada sigui atesa eficientment sense intervenci\u00f3 manual, en el menor temps possible i aconseguint una optimitzaci\u00f3 del recurs hum\u00e0.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><h3 class=\"content-box-heading\" style=\"--h3_typography-font-size:24px;line-height:29px;\">Locucions i IVR<\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Personalitza missatges de benvinguda i utilitza sistemes IVR per guiar els que truquen a trav\u00e9s d&#8217;un men\u00fa d&#8217;opcions, millorant l&#8217;efici\u00e8ncia i la satisfacci\u00f3 del client.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-4 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading icon-left\"><h3 class=\"content-box-heading\" style=\"--h3_typography-font-size:24px;line-height:29px;\">Estad\u00edstiques<\/h3><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Accedeix a dades detallades sobre trucades, que inclouen durada, origen, destinaci\u00f3 i m\u00e9s, cosa que facilita l&#8217;an\u00e0lisi del tr\u00e0nsit telef\u00f2nic i la presa de decisions basada en dades.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button-border-radius-top-left:50px;--button-border-radius-top-right:50px;--button-border-radius-bottom-right:50px;--button-border-radius-bottom-left:50px;--button_text_transform:uppercase;--button_font_size:14px;--button_padding-right:180px;--button_padding-left:180px;--button_typography-letter-spacing:3px;--button_typography-font-family:&quot;Lato&quot;;--button_typography-font-style:normal;--button_typography-font-weight:700;--button_margin-bottom:20px;\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/glofera.com\/ca\/centraleta-virtual\/prestacions\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">CONEIX TOTES LES FUNCIONALITATS AQU\u00cd<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><p>La <span style=\"color: #a9ca4a;\"><strong>Centraleta Virtual<\/strong><\/span> per a empreses no \u00e9s nom\u00e9s una eina de comunicaci\u00f3, \u00e9s una soluci\u00f3 integral que millora l&#8217;efici\u00e8ncia operativa, optimitza l&#8217;atenci\u00f3 al client i s&#8217;adapta al creixement del teu negoci. En un mercat cada cop m\u00e9s competitiu, adoptar tecnologies que maximitzen l&#8217;efici\u00e8ncia i la satisfacci\u00f3 del client \u00e9s fonamental per a l&#8217;\u00e8xit. Preparat\/da per transformar les comunicacions de la teva empresa amb una Centraleta Virtual? Descobreix-ne m\u00e9s <strong><span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"https:\/\/glofera.com\/ca\/centraleta-virtual\/packs-i-preus\/\" target=\"_blank\" rel=\"noopener\">AQU\u00cd<\/a><\/span><\/strong> Contacta amb nosaltres per poder assessorar-te o per obtenir m\u00e9s informaci\u00f3 sobre les nostres solucions personalitzades. \u00c9s hora de fer el pas cap a una comunicaci\u00f3 m\u00e9s productiva, intel\u00b7ligent i eficient! Contacta&#8217;ns avui mateix a <span style=\"color: #a9ca4a;\"><strong><a style=\"color: #a9ca4a;\" href=\"mailto:hola@glofera.com\" target=\"_blank\" rel=\"noopener\">hola@glofera.com<\/a><\/strong><\/span> o truca&#8217;ns al <span style=\"color: #a9ca4a;\"><strong>(+34) 900 600 300<\/strong><\/span> .<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":7342,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[118,134],"tags":[139,572,127,325,321,323,687,319,292,689,692,691,160,690,518,602,688,519],"class_list":["post-7441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-oficina-virtual-ca","category-telecomunicacions","tag-atencio-al-client","tag-centraleta-ip","tag-centraleta-virtual","tag-centraleta-virtual-empreses","tag-centraleta-virtual-gratuit","tag-centraleta-virtual-voip","tag-centraleta-voip","tag-centraletes-virtuals","tag-glofera-ca","tag-locucions","tag-prestacions-centraleta-virtual","tag-preus-centraleta-virtual","tag-proveidor-de-centraleta-virtual-confiable","tag-telefonia-empreses","tag-telefonia-ip-ca","tag-telefonia-pimes","tag-telefonia-voip-ca","tag-voip-ca"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Qu\u00e8 \u00e9s una Centraleta Virtual per a empreses? 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