{"id":8371,"date":"2024-09-16T16:54:26","date_gmt":"2024-09-16T14:54:26","guid":{"rendered":"https:\/\/glofera.com\/2024\/09\/16\/nova-llei-europea-dintelligencia-artificial-com-afecta-latencio-al-client-a-la-teva-empresa\/"},"modified":"2026-03-26T08:35:02","modified_gmt":"2026-03-26T07:35:02","slug":"nova-llei-europea-dintelligencia-artificial-com-afecta-latencio-al-client-a-la-teva-empresa","status":"publish","type":"post","link":"https:\/\/glofera.com\/ca\/nova-llei-europea-dintelligencia-artificial-com-afecta-latencio-al-client-a-la-teva-empresa\/","title":{"rendered":"Com impactar\u00e0 la Llei europea d\u2019IA a la teva empresa?"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:justify;\"><h5>La nova Llei Europea d&#8217;Intel\u00b7lig\u00e8ncia Artificial introdueix regulacions estrictes que tindran un impacte significatiu a les empreses que utilitzen tecnologies amb IA en els seus sistemes d&#8217;atenci\u00f3 al client, com ara chatbots, IVR amb reconeixement de veu, sistemes d&#8217;an\u00e0lisi de trucades, entre d&#8217;altres.<\/h5>\n<p>Aquestes eines, que faciliten la interacci\u00f3 automatitzada amb els clients, ara han de complir nous requisits que busquen garantir la transpar\u00e8ncia, l&#8217;equitat i la seguretat en la prestaci\u00f3 del servei. A continuaci\u00f3, us expliquem les principals implicacions d&#8217;aquesta normativa per a la vostra empresa.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_2_5 2_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:20px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:200px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"927\" height=\"700\" alt=\"Assessors tecnol\u00f2gics de Glofera\" title=\"equip-d&#8217;assessors-tecnol\u00f2gics-de-glofera\" src=\"https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera.jpg\" class=\"img-responsive wp-image-14359\" srcset=\"https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-200x151.jpg 200w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-400x302.jpg 400w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-600x453.jpg 600w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-800x604.jpg 800w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera.jpg 927w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_3_5 3_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:30px;--awb-margin-bottom-small:10px;--awb-margin-left-small:30px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;line-height:1.5;\"><p style=\"text-align: center;\">Els nostres <span style=\"color: #a8ca49;\"><strong>Agents d&#8217;IA<\/strong><\/span> responen de forma immediata els teus canals de missatgeria i veu: us guiem amb una demostraci\u00f3 personalitzada<\/p><\/h4><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button-border-radius-top-left:50px;--button-border-radius-top-right:50px;--button-border-radius-bottom-right:50px;--button-border-radius-bottom-left:50px;--button_text_transform:uppercase;--button_typography-letter-spacing:3px;--button_typography-font-family:&quot;Lato&quot;;--button_typography-font-style:normal;--button_typography-font-weight:700;--button_margin-top:20px;--button_margin-right:20px;--button_margin-bottom:20px;--button_margin-left:20px;\" target=\"_self\" href=\"#contacto\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">VULL UNA DEMO GRATIS<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><strong>Transpar\u00e8ncia i consentiment informat<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-margin-top:30px;\"><p>Un dels aspectes m\u00e9s rellevants de la llei \u00e9s l&#8217;obligaci\u00f3 d&#8217;informar els clients que estan interactuant amb un sistema automatitzat que t\u00e9 Intel\u00b7lig\u00e8ncia Artificial. <strong>Haur\u00e0s d&#8217;assegurar-te que els clients s\u00e0piguen des del comen\u00e7ament que estan comunicant-se amb una m\u00e0quina.<\/strong><\/p>\n<p>A m\u00e9s, si aquestes eines recopilen o processen dades personals, caldr\u00e0 obtenir el <strong>consentiment expl\u00edcit del client<\/strong> abans d&#8217;utilitzar aquesta informaci\u00f3.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><strong>No discriminaci\u00f3 i equitat al servei<\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-margin-top:30px;--awb-margin-bottom:30px;\"><p>La llei tamb\u00e9 estableix que els sistemes d&#8217;atenci\u00f3 al client basats en IA s&#8217;han de dissenyar i operar de manera que no discriminin els usuaris per raons d&#8217;idioma, accent, g\u00e8nere o altres caracter\u00edstiques personals. Aix\u00f2 implica que les empreses han de revisar i ajustar els seus sistemes per garantir que tots els clients rebin un servei just i equitatiu, independentment de les particularitats.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Responsabilitat i manteniment de la qualitat<\/h2><\/div><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-margin-top:30px;--awb-margin-bottom:30px;\"><p>Un altre aspecte crucial \u00e9s la responsabilitat que recau sobre les empreses en cas de fallades als sistemes d&#8217;IA. Si un client experimenta problemes, la vostra empresa ser\u00e0 la responsable de resoldre l&#8217;incident. Aix\u00f2 significa que has de mantenir un monitoratge constant de la qualitat i el funcionament dels teus sistemes d&#8217;atenci\u00f3 automatitzats, assegurant que operin de manera eficient i sense causar inconvenients als clients.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Intervenci\u00f3 humana i acc\u00e9s a suport real<\/h2><\/div><div class=\"fusion-text fusion-text-5 fusion-text-no-margin\" style=\"--awb-margin-top:30px;--awb-margin-bottom:30px;\"><p>La llei tamb\u00e9 subratlla la import\u00e0ncia que els clients tinguin sempre l&#8217;opci\u00f3 de parlar amb un agent hum\u00e0 si ho prefereixen. Aix\u00f2 vol dir que, encara que els sistemes d&#8217;IA poden manejar moltes consultes, hi ha d&#8217;haver una via clara i accessible perqu\u00e8 els clients es comuniquin amb una persona real quan sigui necessari. No proporcionar aquesta opci\u00f3 es podria considerar una violaci\u00f3 de la normativa.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\"><p>Si voleu con\u00e8ixer m\u00e9s detalls sobre la nova Llei Europea d&#8217;Intel\u00b7lig\u00e8ncia Artificial, us convidem a llegir el text complet de la legislaci\u00f3 <strong><span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"https:\/\/digital-strategy.ec.europa.eu\/es\/policies\/regulatory-framework-ai\" target=\"_blank\" rel=\"noopener\">AQU\u00cd<\/a><\/span><\/strong> .<\/p>\n<p>A <span style=\"color: #a9ca4a;\"><strong>Glofera<\/strong><\/span> estem compromesos amb ajudar les empreses a navegar per aquest nou panorama tecnol\u00f2gic. Comptem amb solucions avan\u00e7ades de <strong><span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"https:\/\/glofera.com\/ca\/centraleta-virtual\/\" target=\"_blank\" rel=\"noopener\">centraleta telef\u00f2nica amb sistemes IVR<\/a><\/span><\/strong> amb reconeixement de veu i automatitzacions i integracions que us ajudaran a millorar l&#8217;atenci\u00f3 al client ia optimitzar les vostres operacions.<\/p>\n<p>Necessites assessorament tecnol\u00f2gic? No dubtis a posar-te en contacte amb nosaltres. El nostre equip d&#8217;experts \u00e9s aqu\u00ed per ajudar-te a implementar les millors solucions per a la teva empresa. Contacta&#8217;ns avui mateix a <span style=\"color: #a9ca4a;\"><strong>hola@glofera.com<\/strong><\/span> o truca&#8217;ns al <strong><a style=\"color: #a9ca4a;\" href=\"tel:+34900600300\">+34 900 600 300<\/a><\/strong> .<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":8366,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[100,93,118,134],"tags":[572,127,687,137,136,727,726,728,569,518,519],"class_list":["post-8371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-empresa-ca","category-infraestructura-de-telco-ca","category-oficina-virtual-ca","category-telecomunicacions","tag-centraleta-ip","tag-centraleta-virtual","tag-centraleta-voip","tag-chatbots-ca","tag-intelligencia-artificial","tag-ivr-ca","tag-llei-intelligencia-artificial","tag-normativa-intelligencia-artificial","tag-telecomunicacions-pimes","tag-telefonia-ip-ca","tag-voip-ca"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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