What is the difference between a chatbot and an AI agent?
Are you still spending time (and money) on repetitive tasks that could be solved by themselves? In many companies, customer service, appointment management or message responses still fall on people… when they could be automated with intelligent tools. But which is the better solution: a chatbot or an AI agent?
What is the difference between a chatbot and an AI agent? In this post we explain in a clear and practical way what each one is used for and which one can be more useful in your company. In addition, we tell you how from Glofera can help you automate your communications with specialized AI agents for SMEs.
What is a chatbot?
A chatbot is a program designed to simulate a conversation with a person, usually through text. It is designed to answer common questions or perform very specific tasks based on a predefined script or flow.
Key features of a chatbot:
Practical example:
Advantages and disadvantages of a chatbot
Advantages:
Disadvantages:
What is an AI agent?
An AI agent is a more advanced system that not only responds to instructions, but understands its environment, makes decisions and acts autonomously. It uses artificial intelligence models to interpret, learn and adapt to different situations.
Key characteristics of AI agents:
Practical example:
Advantages and disadvantages of an AI agent
Advantages:
Disadvantages:
Differences and similarities between chatbots and AI agents
| Feature | Chatbot | AI Agent |
|---|---|---|
| Intelligence Level | Low – Predefined responses | High – Makes autonomous decisions |
| Learning capacity | No | Yes |
| Context and customization | Limited | High |
| Type of tasks | Simple and repetitive | Complex, automated |
| Available channels | Web, networks, Whatsapp | Phone, Whatsapp, email, CRM |
The two can coexist and complement each other, but if your SME is looking to take a step further towards real automation of its communication processes, AI agents are the next level.
At Gloferawe don’t just understand your needs, we listen and automate them. Our new AI agents for SMEs are designed to help you:
We help you get started smoothly, integrating AI agents for business communications. We advise you from the first step, adapting to your systems and objectives. Request a FREE personalized ADVICE now, write to us at hola@glofera.com or call us at +34 900 600 300.
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