REQUEST A CONSULTATION<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n\n\n\nFrequently asked questions about virtual PBX for auto repair shops<\/h2>\n\n\n\nCan I automatically notify the customer when their car is ready?<\/h3>\n\n\n\n
It’s not a native PBX feature, but it’s compatible. If you use garage management software that can send automatic SMS or calls when a work order closes, we can integrate it with the PBX so the notification goes out from the garage’s number. The customer gets the call or message from a number they already know, not from an unknown number nobody picks up.<\/p>\n\n\n\n
What happens if a customer calls outside garage hours to check if their car is ready?<\/h3>\n\n\n\n
The call goes to voicemail with your custom message. You can record something as simple as: “Thanks for calling [name]. Our hours are Monday to Friday, 8am to 7pm. If your vehicle is with us, we’ll call you as soon as it’s ready. If you’d like to leave a message, we’ll get back to you first thing tomorrow.” The customer knows someone’s on the other end. They don’t call ten times a day because they’re not getting an answer.<\/p>\n\n\n\n
Can the manager receive the garage’s calls on their mobile without sharing their personal number?<\/h3>\n\n\n\n
Yes. The manager gets calls on their regular mobile, but the number the customer sees is always the garage’s. If the manager calls a customer back from their mobile, they can also mask the number so the garage’s shows up instead. The personal mobile is never exposed. When the manager is on vacation or off for the day, calls get redirected to another team member or to voicemail \u2014 with no change noticeable to the customer.<\/p>\n\n\n\n
How is call volume handled during the garage’s peak hours, like first thing in the morning?<\/h3>\n\n\n\n
Early morning is when most calls come in \u2014 customers wanting to drop off their car before heading to work and needing to know if they can swing by. If the team is opening up and nobody can answer, the call enters a queue with a custom message: “We’re getting the garage ready. We’ll be right with you.” The customer doesn’t hang up. They wait a few seconds and someone picks up. If the queue exceeds a set time, the call goes to voicemail with the number logged so it can be returned.<\/p>\n\n\n\n
Can I have a different phone number for quotes and another for customers with a car already in the shop?<\/h3>\n\n\n\n
Yes. You can set up a menu that distinguishes between “I’d like a quote” and “I have a vehicle in the shop and want a status update.” Each option routes to the right person \u2014 the salesperson who handles quotes, or the mechanic responsible for that order. That cuts down on interruptions: the mechanic doesn’t have to stop to tell a customer there’s no update yet, because that call never even reaches them.<\/p>\n\n\n\n
Is it worth it for a small garage with two or three mechanics?<\/h3>\n\n\n\n
Yes, especially for small garages where the manager is both the one doing the work and the one running the business. In those cases, the personal mobile ends up being the default business number by default \u2014 and that has a real cost: calls at all hours, no separation between work and personal life, and no record of what’s lost when they can’t pick up. A PBX solves exactly that problem without adding any complexity to the daily routine.<\/p>\n\n\n\n
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