REQUEST A CONSULTATION<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n\n\n\nFrequently asked questions about virtual PBX for law firms<\/h2>\n\n\n\nIs recording calls with clients legal for a law firm?<\/h3>\n\n\n\n
Yes, with the right requirements in place. The system includes an automatic notice at the start of each call informing the other party that the conversation may be recorded. That complies with GDPR and data protection regulations. Recordings are stored with restricted access \u2014 only the people you authorize can review them. In a legal context, that record can be valuable: not as surveillance, but as documentary backup of what was verbally agreed with a client.<\/p>\n\n\n\n
How is an urgent call handled outside the firm’s business hours?<\/h3>\n\n\n\n
It depends on what the firm needs. The most common options: direct forwarding to the on-call lawyer’s mobile, a voice message with clear instructions on what to do in a genuine emergency, or a dedicated emergency number that only activates at night or on holidays. The system distinguishes between business hours, after-hours, and holidays \u2014 each time slot can have its own protocol. A client calling at 11pm about an arrest gets a different response than one calling on a Tuesday at 10am to book an appointment.<\/p>\n\n\n\n
Can each lawyer at the firm have their own extension without sharing their personal mobile?<\/h3>\n\n\n\n
Yes. Every professional at the firm gets an internal extension. Clients always call the firm’s number. The system routes the call internally to the lawyer responsible for that case. If that lawyer is in court or unavailable, the call follows the defined protocol: it jumps to the next available person, goes to reception, or goes to voicemail. The lawyer’s personal mobile never shows up on the client’s caller ID.<\/p>\n\n\n\n
Can the firm be set up by practice area so calls reach the right specialist?<\/h3>\n\n\n\n
Yes. The greeting menu can be structured by practice area \u2014 civil, commercial, labor, criminal, family law \u2014 so the client selects the area before anyone even picks up. The specialist lawyer receives the call already sorted. If the firm has just one lawyer covering multiple areas, the menu can still help filter the type of inquiry and prepare the conversation before it’s answered.<\/p>\n\n\n\n
How does routing calls through an external platform affect attorney-client privilege?<\/h3>\n\n\n\n
Calls run through cloud infrastructure encrypted both in transit and at rest. Glofera never accesses the content of the conversations. The firm is the sole owner of the data and decides who has access to recordings, how long they’re stored, and under what conditions. If the firm operates under specific bar association regulations or has audit requirements, we review that during the initial analysis to make sure the setup complies with them.<\/p>\n\n\n\n
What happens when a partner or outside collaborator leaves the firm?<\/h3>\n\n\n\n
The clients that partner handled never had their personal number \u2014 they always called the firm’s number. When that professional leaves, calls from their client portfolio keep coming into the business and get reassigned to whoever takes over those cases. No clients left hanging, no conversations lost on a mobile that no longer belongs to the firm.<\/p>\n\n\n\n
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