- \n
- The phone rings at reception. The receptionist is with a patient.<\/li>\n\n\n\n
- Nobody picks up. The call is lost with no record.<\/li>\n\n\n\n
- There’s no way to know who called or to call them back.<\/li>\n\n\n\n
- The patient calls the next clinic on their search results.<\/li>\n<\/ul>\n\n\n\n
It’s nobody’s fault. It’s a structural problem that a virtual PBX solves without complicating the team’s daily routine.<\/p>\n\n\n\n
What changes with a virtual PBX at your clinic<\/h2>\n\n\n\n
No call disappears without a trace<\/h3>\n\n\n\n
With Glofera Connect, every call gets logged: who called, at what time, how long it rang, and whether it was answered. Even if the team is with a patient, a missed call doesn’t slip through the cracks.<\/p>\n\n\n\n
Automatic forwarding when nobody’s available<\/h3>\n\n\n\n
If reception can’t answer, the call automatically forwards to: the coordinator’s mobile, a custom voice message recorded in your own voice, or a queue with music. The patient knows they’ll be taken care of. They don’t hang up.<\/p>\n\n\n\n
A professional greeting from the very first ring<\/h3>\n\n\n\n
“Welcome to [name] Dental Clinic. To book an appointment, press 1. For emergencies, press 2.” We set up this greeting with your own script. The first impression a patient gets is professional, even outside business hours.<\/p>\n\n\n\n
Call statistics by time slot<\/h3>\n\n\n\n
How many calls do you miss on Monday mornings? What time do you need more coverage at the front desk? With Glofera Connect’s call reports, you get that data every week. You stop managing by gut feeling.<\/p>\n\n\n\n
One single number for the whole clinic<\/h3>\n\n\n\n
The patient always calls the same number. You decide internally who answers, in what order, and under what protocol. If you open a second location, the number stays the same.<\/p>\n\n\n\n
How the process works with Glofera<\/h2>\n\n\n\n
We don’t send you off to install things on your own. Here’s how it works:<\/p>\n\n\n\n
- \n
- Free analysis: <\/strong>we review your current situation \u2014 how many lines you have, how you handle calls, what your volume spikes look like \u2014 and tell you exactly what setup you need.<\/li>\n\n\n\n
- We handle the setup: <\/strong>the call protocol, greetings, forwarding rules, and extensions. You give us the script, we implement it.<\/li>\n\n\n\n
- Your team is up and running in days: <\/strong>no technical training, no phone number change, no hardware to install.<\/li>\n\n\n\n
- Ongoing support: <\/strong>if anything changes at your clinic \u2014 a new professional, a schedule change, a second location \u2014 we update it with you.<\/li>\n<\/ul>\n\n\n\n
What sets Glofera apart from other providers<\/h2>\n\n\n\n
Most PBX providers give you access to a platform and tell you “set it up yourself.” Glofera doesn’t.<\/p>\n\n\n\n
We’re the only provider that includes free consultancy with every implementation. That means we don’t just hand you the tool \u2014 we help you define the communication protocol that works best for your type of clinic.<\/p>\n\n\n\n
If you already have a PBX with another provider and you’re not happy with the service, we’ll run an analysis of your current setup and tell you, with no obligation, whether it can be fixed or whether it’s worth switching.<\/p>\n\n\n
- We handle the setup: <\/strong>the call protocol, greetings, forwarding rules, and extensions. You give us the script, we implement it.<\/li>\n\n\n\n
- Free analysis: <\/strong>we review your current situation \u2014 how many lines you have, how you handle calls, what your volume spikes look like \u2014 and tell you exactly what setup you need.<\/li>\n\n\n\n
![\"Free](\"https:\/\/glofera.com\/wp-content\/uploads\/2026\/02\/demostracion-gratuita-centralita-virtual-para-empresas.jpg\" "\\"free-demo-of-a-virtual-PBX-for-businesses\\"")
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