Does your company comply with the new call and SMS regulations?<\/strong> If your company uses commercial calls, customer service or SMS, it is essential that you adapt your communications to the new regulations governing the identification and use of telephony and messaging in Spain.<\/p>\n The Order TDF\/149\/2025<\/a><\/strong><\/span>promoted by the Ministry for Digital Transformation and the Civil Service, seeks to reduce telephone fraud, protect users and restore confidence in business communications.<\/p>\n If your company does not adapt, you could face blockages in your calls and messages, affecting the relationship with your customers.<\/p>\n In this article, we explain what you need to take into account to ensure that your communications comply with the regulations and how in Glofera<\/a><\/strong><\/span>as a telecommunications operator, we can help you to ensure the continuity and security of your business communications.<\/p>\n<\/div> Would you like a FREE demonstration of our Virtual PBX?<\/p><\/h4><\/div> If your company makes commercial calls or manages a customer service department, it is essential to adapt the numbering you use.<\/p>\n<\/div> The use of mobile numbers for commercial calls or customer service is prohibited<\/strong>. Companies must use fixed numbers or numbers in the 800 and 900 ranges.<\/p>\n<\/div><\/li> If you call a customer, the number must be identifiable and legitimate.<\/strong> Do not use hidden or manipulated identifiers; calls with empty CLI will be blocked.<\/p>\n<\/div><\/li> Allow customers to return calls free of charge.<\/strong> The use of 800 and 900 numbers to return calls at no cost is authorized.<\/p>\n<\/div><\/li><\/ul><\/div><\/div> If you use a mobile number to manage business calls or customer service, you need to migrate to an IP telephony solution with fixed or free numbering. Glofera can help you configure your virtual PBX to comply with regulations without losing efficiency in your communications.<\/p>\n<\/div><\/div><\/div> If your SME sends text messages (SMS\/MMS\/RCS) to customers, you must ensure that the numbers used are verified and registered correctly.<\/p>\n<\/div> Do not use unregistered or manipulated numbers.<\/strong> Operators will block messages with empty CLI or unauthorized numbers.<\/p>\n<\/div><\/li> If you use an alias or trade name in SMS, it must be registered with the CNMC<\/strong>. All companies that send messages with alphanumeric identifiers (aliases) must register them in the Registry of the National Commission of Markets and Competition (CNMC).<\/p>\n<\/div><\/li> Avoid using international numbers to send commercial messages.<\/strong> Operators will block SMS originating abroad if they present an unauthorized Spanish CLI.<\/p>\n<\/div><\/li><\/ul> If your company uses commercial or customer service SMS, make sure you work with an operator that guarantees regulatory compliance. At Glofera<\/a><\/strong><\/span> we offer secure solutions for sending bulk and verified SMS.<\/p>\n<\/div><\/div><\/div><\/div><\/div> As a telecommunications operator, in Glofera<\/a><\/strong><\/span> we help you to adapt your call and messaging system so that your company keeps communicating without interruptions.<\/p>\n<\/div> Migration of mobile numbers to fixed or toll-free numbers for commercial and customer service calls.<\/p>\n<\/div><\/li> Configuration of virtual PBXs and IP telephony in compliance with regulations.<\/p>\n<\/div><\/li> Sending of verified SMS and registration of aliases with the CNMC.<\/p>\n<\/div><\/li> Technical support and advice to avoid blockages in your communications.<\/p>\n<\/div><\/li><\/ul> Don’t wait for your calls to be blocked. Ensure the continuity of your business with a telephony and messaging solution adapted to the regulations. Request a FREE PERSONALIZED ADVICE<\/strong> with our experts, write to us at hola@glofera.com<\/span><\/a><\/strong> or call us at +34 900 600 300<\/a><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":11869,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[173,194],"tags":[831,243,216,579,526,830,941,778,832,575,834,576,684,833,234,527,681,682],"class_list":["post-11885","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company","category-telecommunications","tag-commercial-calls","tag-companies","tag-customer-service","tag-ip-switchboard","tag-ip-telephony","tag-order-tdf-149-2025","tag-pymes-en-2","tag-regulations","tag-sms-en","tag-telecommunications-companies","tag-telecommunications-operator","tag-telecommunications-smes","tag-telefonia-empresas-en","tag-text-messages","tag-virtual-switchboard","tag-voip-en","tag-voip-switchboard","tag-voip-telephony"],"yoast_head":"\n![\"free](\"https:\/\/glofera.com\/wp-content\/uploads\/2026\/02\/demostracion-gratuita-centralita-virtual-para-empresas.jpg\" "\\"free-demonstration-virtual-virtual-central-unit-for-companies\\"")
<\/span><\/div><\/div><\/div>What should commercial and customer service calls look like to comply with Order TDF\/149\/2025?<\/strong><\/h3><\/div>
How to adapt to the new order TDF\/149\/2025?<\/strong><\/h3><\/div>
What should SMS\/MMS messages look like to comply with regulations?<\/strong><\/h2><\/div>
How can Glofera help you comply with the TDF\/149\/2025 order?<\/strong><\/h2><\/div>