{"id":14796,"date":"2026-01-30T16:34:17","date_gmt":"2026-01-30T15:34:17","guid":{"rendered":"https:\/\/glofera.com\/benefits-of-a-chatbot-with-ai-agents\/"},"modified":"2026-02-09T17:09:55","modified_gmt":"2026-02-09T16:09:55","slug":"benefits-of-a-chatbot-with-ai-agents","status":"publish","type":"post","link":"https:\/\/glofera.com\/en\/benefits-of-a-chatbot-with-ai-agents\/","title":{"rendered":"Benefits of a chatbot with AI Agents"},"content":{"rendered":"<p><strong>Waiting customers, saturated equipment and cooling opportunities?<\/strong> The benefits of a<strong> <span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"https:\/\/glofera.com\/chatbots-para-empresas\/\">chatbot with AI Agents<\/a><\/span><\/strong> are just there: less queues, useful answers <strong>24\/7<\/strong> and more sales without expanding staff. At Glofera we implement it for SMEs with a clear approach: the bot handles the repetitive and <strong>the AI agents<\/strong> manage richer tasks (qualification, appointments, follow-ups) and <strong>refer to human<\/strong> when needed, all in a single tray.<\/p>\n<p><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-color4);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:30px 30px 30px 30px;--awb-width-large:100%;--awb-margin-top-large:30px;--awb-margin-bottom-large:30px;--awb-width-medium:100%;--awb-order-medium:0;--awb-width-small:100%;--awb-order-small:0;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_2_5 2_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:20px;--awb-margin-bottom-large:20px;--awb-width-medium:40%;--awb-order-medium:0;--awb-width-small:100%;--awb-order-small:0;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:200px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"927\" height=\"700\" alt=\"Glofera technology advisors\" title=\"team-of-technological-advisors-from-glofera\" src=\"https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera.jpg\" class=\"img-responsive wp-image-14361\" srcset=\"https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-200x151.jpg 200w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-400x302.jpg 400w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-600x453.jpg 600w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera-800x604.jpg 800w, https:\/\/glofera.com\/wp-content\/uploads\/2025\/12\/equipo-de-asesores-tecnologicos-de-glofera.jpg 927w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_3_5 3_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-margin-bottom-large:20px;--awb-width-medium:60%;--awb-order-medium:0;--awb-width-small:100%;--awb-order-small:0;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:20px;--awb-margin-right:50px;--awb-margin-top-small:10px;--awb-margin-right-small:30px;--awb-margin-bottom-small:10px;--awb-margin-left-small:30px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><p style=\"text-align: center;\">Immediately respond to your messaging and voice channels with <strong><span style=\"color: #a8ca49;\">AI Agents<\/span><\/strong>We guide you with a demo made for your company.<\/p><\/h4><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button-border-radius-top-left:50px;--button-border-radius-top-right:50px;--button-border-radius-bottom-right:50px;--button-border-radius-bottom-left:50px;--button_text_transform:uppercase;--button_typography-letter-spacing:3px;--button_typography-font-family:&quot;Lato&quot;;--button_typography-font-style:normal;--button_typography-font-weight:700;--button_margin-top:20px;--button_margin-right:30px;--button_margin-bottom:20px;--button_margin-left:30px;\" target=\"_self\" href=\"#contacto\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">I WANT MY FREE PERSONALIZED DEMO<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-margin-bottom-large:20px;--awb-width-medium:100%;--awb-order-medium:0;--awb-width-small:100%;--awb-order-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-text fusion-text-1\"><\/div><\/p>\n<h2><strong>Chatbots: what is it and what is it for?<\/strong><\/h2>\n<p>A chatbot is a conversational assistant that understands and responds. It can be used for: customer service, basic technical support, <strong>pre-sales<\/strong> (qualifying), reservations\/quotes, campaigns and reminders. <\/p>\n<h3><strong>Type<\/strong><\/h3>\n<ul>\n<li><strong>Of rules<\/strong>: menus and buttons for strict processes.<\/li>\n<li><strong>AI<\/strong>: understands natural language and nuances.<\/li>\n<li><strong>Hybrid (our approach)<\/strong>: <strong>rules for critical<\/strong> + <strong>AI agents<\/strong> for natural conversation. Result: <strong>control<\/strong> + <strong>closeness<\/strong>. <\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>What are the benefits of a chatbot?<\/strong><\/h3>\n<ul>\n<li><strong>Available 24\/7<\/strong>: no waiting, no holidays.<\/li>\n<li><strong>Saves costs<\/strong>: the human team focuses on the complex.<\/li>\n<li><strong>No lost sales<\/strong>: <strong>AI agents<\/strong> capture data, <strong>qualify<\/strong> and <strong>schedule<\/strong>.<\/li>\n<li><strong>Real omnichannel<\/strong>: WhatsApp, Instagram, Messenger and Telegram together.<\/li>\n<li><strong>Consistent experience<\/strong>: same tone, same quality, every time.<\/li>\n<\/ul>\n<p><strong> <\/strong><\/p>\n<h2><strong>IA agents: advantages and disadvantages?<\/strong><\/h2>\n<h3><strong>Clear advantages<\/strong><\/h3>\n<ul>\n<li><strong>Speed + consistency<\/strong>: handles 10 or 10,000 queries without downtime.<\/li>\n<li><strong>Multilingual<\/strong> and <strong>scalable<\/strong>: campaigns and peaks without hiring additional staff.<\/li>\n<li><strong>Traceability<\/strong>: everything is recorded for measurement and improvement.<\/li>\n<\/ul>\n<h3><strong>Disadvantages (and how to avoid them)<\/strong><\/h3>\n<ul>\n<li>If poorly trained, it <strong>can be confusing<\/strong>. At Glofera <strong>we configure<\/strong> <strong>AI agents<\/strong> with your <strong>tone<\/strong> and <strong>validated content<\/strong> (policies, prices, processes). <\/li>\n<li>If it does not decide well, it <strong>frustrates<\/strong>. We define <strong>rules for handover to human<\/strong> and thresholds (anger, urgency, VIP clients) so as not to prolong the problem. <\/li>\n<\/ul>\n<h2><strong>How does the AI chatbot work?<\/strong><\/h2>\n<ol>\n<li><strong>Detect intent<\/strong> (what the customer wants).<\/li>\n<li><strong>Searches for answers<\/strong> in the <strong>knowledge base<\/strong> or <strong>executes actions<\/strong> (appointment, query, reminder).<\/li>\n<li><strong>Ask for<\/strong> missing <strong>data<\/strong> (name, email, order).<\/li>\n<li><strong>It records everything<\/strong> in a <strong>single tray<\/strong> (mini-CRM) for follow-up.<\/li>\n<li><strong>AI agents<\/strong> decide whether to <strong>resolve<\/strong>, <strong>continue flows<\/strong> or <strong>refer<\/strong> to human.<\/li>\n<\/ol>\n<h2><strong>How can you measure the performance of a chatbot with AI Agents?<\/strong><\/h2>\n<ul>\n<li><strong>FCR<\/strong>: resolved <strong>on first contact<\/strong>.<\/li>\n<li><strong>AHT<\/strong>: <strong>minutes per case<\/strong> (if it goes down, you save).<\/li>\n<li><strong>Diversion to human<\/strong>: % that ends up in an agent (balance).<\/li>\n<li><strong>CSAT<\/strong>: satisfaction.<\/li>\n<li><strong>Conversion<\/strong>: queries that result in a sale or an appointment.<\/li>\n<li><strong>Cost per contact<\/strong>: how much each conversation costs.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Checklist for painless implantation<\/strong><\/h2>\n<ul>\n<li><strong>Clear objective<\/strong>: save, raise CSAT or sell more (choose 1-2).<\/li>\n<li><strong>Content ready<\/strong>: FAQs and policies up to date.<\/li>\n<li><strong>Critical flows with rules<\/strong> + natural conversation with <strong>AI agents<\/strong>.<\/li>\n<li><strong>Omnichannel<\/strong> and <strong>handover to human<\/strong>.<\/li>\n<li><strong>Phased onboarding<\/strong>, training and <strong>managed support<\/strong>.<\/li>\n<li><strong>Monthly review of KPIs<\/strong> and <strong>continuous improvement<\/strong> with reporting.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Our chatbots come with <span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"https:\/\/glofera.com\/chatbots-para-empresas\/\"><strong>AI agents<\/strong><\/a><\/span> configured and operated by us: <strong>no technical knowledge<\/strong> on your part, <strong>onboarding with milestones<\/strong>, <strong>short training<\/strong> and <strong>unlimited direct support<\/strong> (phone, video call and mail). We manage WhatsApp, Instagram, Messenger and Telegram in a single tray, create automated opportunities and tasks.   <strong>Can we show you in 30 minutes? Schedule your demo <span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"https:\/\/booking.glofera.com\/#\/195132000002018026\" target=\"_blank\" rel=\"noopener\">HERE<\/a><\/span> <\/strong><\/p>\n<p><strong>Do you prefer direct contact?<\/strong> Write to us at <span style=\"color: #a9ca4a;\"><strong><a style=\"color: #a9ca4a;\" href=\"mailto:hola@glofera.com\" target=\"_blank\" rel=\"noopener\">hola@glofera.com<\/a><\/strong><\/span> or call us at <strong><span style=\"color: #a9ca4a;\"><a style=\"color: #a9ca4a;\" href=\"tel:+34900600300\">+34 900 600 300<\/a>. <\/span><\/strong> <\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Waiting customers, saturated equipment and cooling opportunities? The benefits of  [&#8230;]<\/p>\n","protected":false},"author":4,"featured_media":14797,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[842,194],"tags":[843,213,1000,1026,976,1025,972,973,427],"class_list":["post-14796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-telecommunications","tag-agents-of-ia","tag-artificial-intelligence","tag-automation-with-ai","tag-bot-with-ai","tag-chatbot","tag-chatbot-for-companies","tag-chatbot-with-ai","tag-conversational-chatbot","tag-ia-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Benefits of a chatbot with AI Agents | Glofera<\/title>\n<meta name=\"description\" content=\"Benefits of a chatbot with AI agents for SMEs: 24\/7, less costs and more sales. 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