REQUEST A CONSULTATION<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\nFrequently Asked Questions About Centralizing Calls from Cell Phones<\/h2>\nDoes my team have to use a company phone in addition to their own?<\/h3>\n
No. The solution works through an app on the employee’s own phone, without the need for a second physical device.<\/p>\n
Can I view the content of the conversations, or just the call details?<\/h3>\n
By default, call data (duration, time, number) is recorded. Recording the content of the call is a separate, optional feature and is subject to legal requirements regarding notification of employees and customers.<\/p>\n
Is this legal if my employees use their own cell phones?<\/h3>\n
Yes, as long as you use the corporate app for business calls and comply with applicable data protection regulations. The separation between your personal number and your business number is precisely what ensures compliance.<\/p>\n
What happens if an employee refuses to use the app?<\/h3>\n
It’s usually a matter of habit, not actual resistance. In most cases, the resistance disappears once the team realizes that making calls is just as easy as before.<\/p>\n
Do I need to sign up for new lines for each person?<\/h3>\n
Not necessarily. It can be configured using extensions within the existing PBX, without having to increase the number of lines subscribed to.<\/p>\n
Does it work just as well with poor cell service or a weak Wi-Fi connection?<\/h3>\n
The service requires a reliable data or Wi-Fi connection, just like any VoIP call. In areas with very poor coverage, there may be limitations, which are reviewed on a case-by-case basis during the initial consultation.<\/p>\n
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