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- The client loses continuity if that person changes positions or leaves.<\/strong> The personal number goes with the person; the customer is left not knowing who to call.<\/li>\n
- The line between personal life and work is becoming blurred.<\/strong> Receiving calls from customers on a Saturday afternoon on your personal cell phone shouldn’t be the norm.<\/li>\n
- The company does not keep any records or exercise any oversight.<\/strong> If that call was important, that information exists only on one person’s cell phone, not in any company system.<\/li>\n
- It gives a less professional impression than you think.<\/strong> A customer who sees a personal cell phone number instead of a recognizable business number perceives the company as less reliable, even if the service is excellent.<\/li>\n<\/ul>\n
How can this be resolved without forcing anyone to carry two cell phones?<\/h2>\n
The solution isn’t for every remote employee to have a physical company phone at home\u2014that would just tie everything back to a device, which is exactly the problem we want to avoid. The solution is for the company number to travel with the person<\/strong><\/a>,<\/span> via an app on their own device (mobile or computer), without ever exposing their personal number. <\/p>\n
Here’s how it works on a day-to-day basis:<\/strong><\/p>\n
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- The person receives calls to the company’s number on their cell phone or computer, no matter where they are\u2014at home, at the office, or in another city.<\/li>\n
- When you call a customer, they see the company’s number\u2014never the personal cell phone number of the person on the other end.<\/li>\n
- The entire call history is stored by the company, not on anyone’s personal device.<\/li>\n
- If that person changes roles or leaves, the customer still has a single, consistent point of contact: the company’s phone number.<\/li>\n<\/ul>\n
This also solves the problem of \u201cwho answers the phone when I\u2019m away.\u201d<\/h2>\n
When a company\u2019s number isn\u2019t tied to a physical location, it opens the door to forwarding calls among colleagues based on actual availability<\/a>\u2014<\/span> not on who happens to be in the office that day. If you\u2019re traveling, the call can still reach you through your app, without the customer noticing any difference from calling \u201cthe office.\u201d <\/p>\n
What doesn’t change (and it’s important that it doesn’t change)<\/h2>\n
Working this way doesn’t mean being available 24 hours a day. Business hours, after-hours call forwarding, and automated messages still work the same way\u2014it’s just that now the system doesn’t rely on a physical phone tethered to a desk, but on a setup that adapts to the people and schedules you choose. <\/p>\n
Request your free analysis<\/strong><\/a> <\/span>and we\u2019ll show you how to take your business number with you\u2014or with your team\u2014without having to be in the office. You can read more articles about communication management challenges<\/a>.<\/span> <\/p>\n
- The line between personal life and work is becoming blurred.<\/strong> Receiving calls from customers on a Saturday afternoon on your personal cell phone shouldn’t be the norm.<\/li>\n
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