{"id":19496,"date":"2026-10-02T12:09:51","date_gmt":"2026-10-02T10:09:51","guid":{"rendered":"https:\/\/glofera.com\/?p=19496"},"modified":"2026-10-02T12:09:52","modified_gmt":"2026-10-02T10:09:52","slug":"virtual-pbx-pricing","status":"publish","type":"post","link":"https:\/\/glofera.com\/en\/virtual-pbx-pricing\/","title":{"rendered":"Virtual PBX pricing: what’s included and what isn’t"},"content":{"rendered":"

You ask for three virtual PBX quotes<\/a> and you get back three per-user figures that look pretty similar. You sign the cheapest one. Four months later the bill doesn’t look anything like what you expected, and you discover the feature you use most wasn’t included.<\/p>\n

This article is the checklist to stop that from happening: how the price is actually made up, and what to ask before signing.<\/p>\n

How the price is structured<\/h2>\n

Any serious quote has three parts. If you’re given a single number with no breakdown, ask for the breakdown.<\/p>\n

1. Fee per user or extension<\/h3>\n

The visible part. One common trap to watch for here: a “user” isn’t always the same as a simultaneous call<\/strong>. You could have twenty users and only five voice channels, which means the sixth simultaneous call doesn’t get through. For a business with traffic spikes, that difference decides whether the service actually works for you.<\/p>\n

2. Call usage<\/h3>\n

Three models on the market: a flat rate for national destinations, a bundle of minutes, or pure usage-based billing. The flat rate simplifies accounting; pure usage-based works out better if you don’t make many calls. What shouldn’t happen is not knowing which model you’re on.<\/p>\n

3. Setup<\/h3>\n

Initial configuration, number porting, training, and IP phones if needed. This can come as a one-time payment, spread across the monthly fee, or thrown in for free in exchange for a minimum term. Watch out for that last one: “free” is usually financed by a two-year commitment.<\/p>\n

\"Free<\/span><\/div><\/div><\/div>

<\/span><\/p>\n

Analizamos GRATIS<\/strong> las llamadas de tu empresa<\/span><\/p><\/h4><\/div>

REQUEST A CONSULTATION<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n

The seven items you absolutely need to check<\/h2>\n

<\/p>\n

\n\n\n\n\n\n\n\n\n\n\n\n
WHAT TO ASK<\/th>\nWHY IT MATTERS<\/th>\n<\/tr>\n<\/thead>\n
Included simultaneous calls<\/td>\nIt’s the real limit on your capacity to handle calls<\/td>\n<\/tr>\n
Mobile forwarding<\/td>\nSome plans bill it as an outbound call<\/td>\n<\/tr>\n
Recording and storage<\/td>\nUsually priced by retention months and GB; billed separately<\/td>\n<\/tr>\n
CRM or ERP integration<\/td>\nA paid add-on with most providers<\/td>\n<\/tr>\n
Professional greetings<\/td>\nCost per greeting, and you’ll want to change them several times a year<\/td>\n<\/tr>\n
Support<\/td>\nIf it’s ticket-only and office hours only, that’s a different product<\/td>\n<\/tr>\n
Minimum term and penalty<\/td>\nDetermines the real cost of getting it wrong<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

<\/p>\n

<\/h2>\n

The costs that show up after you sign<\/h2>\n

None of these are a scam; they simply don’t appear on the front page of the quote.<\/p>\n