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ICT services for companies

Outsource your IT services with total confidence and gain efficiency, security and peace of mind.

In Glofera we know that many SMEs face technological challenges without having their own IT team or with support that only acts when there are problems. Therefore, we have created an exclusive service for our customers, designed for you to outsource your IT services with total confidence and gain efficiency, security and peace of mind.

With our technical team and business consultants, we not only solve incidents: we accompany you so that your company works better thanks to technology.

What does our ICT service include?

We offer a combination of technical support and strategic consulting so that you can resolve incidents and plan technological improvements throughout the year:

12 hours of technical support per year

You can use them for:

  • Troubleshoot problems with equipment, network or software

  • Configure printers, backups or tools

  • Remote maintenance and upgrades

  • Daily support via telephone, e-mail, tickets or remote control

4 hours of ICT consulting per year

You can use them for:

  • Review your systems and propose improvements

  • Assessing your company’s cybersecurity

  • Obtain a report with practical recommendations

  • Receive advice on digitizing processes or adopting new tools

In addition, you can use your hours at key times for one-time projects such as:

  • Mail migration to the cloud

  • Configuration of secure networks or VPNs

  • Training your team in good digital practices

  • Software integrations (ERP, CRM, etc.)

  • Process automation with ICT tools

And if you need more hours, you can purchase additional bonuses without changing mode.

What advantages does this service offer you?

  • Exclusive service for Glofera customers

  • Direct attention, without intermediaries or call centers

  • Multidisciplinary technical team with strategic vision

  • Hours accumulable during the year, without monthly expiration.

  • Total flexibility: you decide how and when to use them

  • Integration with the services you have already contracted with Glofera

  • Possibility to extend with additional hourly bonuses as needed.

Símbolo de interrogación

How does it work?

The service is activated once a year, but is conveniently paid on a month-to-month basis.

The hours are annual, which gives you total freedom to decide when and how to use them.

From a one-time incident to a strategic improvement. Our team proactively advises you and accompanies you throughout the year.

Frequently Asked Questions

This service is available exclusively for active Glofera customers. If you already work with us, you can easily activate it with your sales representative.

No problem. The hours are annual, not monthly. You can accumulate them and use them when you really need them.

Yes, you can use your hours for team training, migrations, cybersecurity reviews or any IT needs related to your company.

You can purchase additional bonuses in a flexible way, without the need to change the modality.

Yes, it is an annual contract with monthly payment. This allows us to offer a stable and planned service, aligned with your company’s objectives.

Through multiple channels: phone, email, tickets and remote access, always during working hours. You will have direct attention from our team.

It allows you to have a professional vision of your technological environment. We detect opportunities for improvement and help you implement changes that optimize your processes.

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