How does a Virtual PBX work?

Frustrated with the slowness and lack of effective solutions when reporting problems to your business phone operator?
Looking for a more cost-effective service that also offers greater flexibility and excellent after-sales support?

If you want to adapt your company’s communications to improve your efficiency, let us show you how a Virtual PBX can be the ideal solution.
In this article, we will explore in detail how it works and how it can revolutionize communications in your company.

The Virtual PBX or IP telephony, unlike traditional telephone systems, is connected through the Internet.
This allows any device with internet access, such as landlines, cell phones or laptops, to be used to make and receive calls.

You can choose to keep your current phone numbers through portability, or obtain new numbers tailored to your target markets.
This is especially useful for companies that want to have a local presence in different cities or countries.

Multiple extensions can be created according to the needs of the company.
Extensions do not need to be physically located in the same place; they can be configured for offices in different geographical locations or for remote employees, providing great operational flexibility.

At Glofera our professionals and our own technical team will take care of the initial configuration of the system.
We offer premium support that includes both telephone and face-to-face assistance to ensure that the Virtual PBX is optimized for your specific needs.

The IVR (Interactive Voice Response) system allows you to configure welcome messages, menus and options that your customers can select using their keypad.
This automatically routes calls to the appropriate department or person without manual intervention, improving efficiency and user experience.

The PBX allows you to configure automations to manage the call queue, set different behaviors according to the day of the week, business hours, holidays or vacation periods.
This ensures that calls are always handled properly.
Learn more features HERE.

Finally, IP telephony can be integrated with other business tools such as CRM systems, ERP, among others.
This centralizes information and facilitates more effective communication between teams and with customers, aligning calls and contact data on a unified platform. At Glofera we help you set up these integrations so you and your team can focus on growing your business.

An Virtual PBX offers flexibility, scalability and efficiency that traditional phone systems simply cannot match.
With the ability to quickly adapt to the changing needs of your business, an IP phone system is a powerful tool for improving your day-to-day operations and customer satisfaction.
Discover how our Virtual PBX can revolutionize your business communications.
Contact us today for a personalized consultancy and we will answer all your questions about it, call us at (+34) 900 600 300 or write to us at hola@glofera.com