Benefits of a chatbot with AI Agents

Waiting customers, saturated equipment and cooling opportunities? The benefits of a chatbot with AI Agents are just there: less queues, useful answers 24/7 and more sales without expanding staff. At Glofera we implement it for SMEs with a clear approach: the bot handles the repetitive and the AI agents manage richer tasks (qualification, appointments, follow-ups) and refer to human when needed, all in a single tray.

Immediately respond to your messaging and voice channels with AI AgentsWe guide you with a demo made for your company.

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Chatbots: what is it and what is it for?

A chatbot is a conversational assistant that understands and responds. It can be used for: customer service, basic technical support, pre-sales (qualifying), reservations/quotes, campaigns and reminders.

Type

• Of rules: menus and buttons for strict processes.
• AI: understands natural language and nuances.
• Hybrid (our approach): rules for critical + AI agents for natural conversation. Result: control + closeness.

What are the benefits of a chatbot?

• Available 24/7: no waiting, no holidays.
• Saves costs: the human team focuses on the complex.
• No lost sales: AI agents capture data, qualify and schedule.
• Real omnichannel: WhatsApp, Instagram, Messenger and Telegram together.
• Consistent experience: same tone, same quality, every time.

IA agents: advantages and disadvantages?

Clear advantages

• Speed + consistency: handles 10 or 10,000 queries without downtime.
• Multilingual and scalable: campaigns and peaks without hiring additional staff.
• Traceability: everything is recorded for measurement and improvement.

Disadvantages (and how to avoid them)

• If poorly trained, it can be confusing. At Glofera we configure AI agents with your tone and validated content (policies, prices, processes).
• If it does not decide well, it frustrates. We define rules for handover to human and thresholds (anger, urgency, VIP clients) so as not to prolong the problem.

How does the AI chatbot work?

1. Detect intent (what the customer wants).
2. Searches for answers in the knowledge base or executes actions (appointment, query, reminder).
3. Ask for missing data (name, email, order).
4. It records everything in a single tray (mini-CRM) for follow-up.
5. AI agents decide whether to resolve, continue flows or refer to human.

How can you measure the performance of a chatbot with AI Agents?

• FCR: resolved on first contact.
• AHT: minutes per case (if it goes down, you save).
• Diversion to human: % that ends up in an agent (balance).
• CSAT: satisfaction.
• Conversion: queries that result in a sale or an appointment.
• Cost per contact: how much each conversation costs.

Checklist for painless implantation

• Clear objective: save, raise CSAT or sell more (choose 1-2).
• Content ready: FAQs and policies up to date.
• Critical flows with rules + natural conversation with AI agents.
• Omnichannel and handover to human.
• Phased onboarding, training and managed support.
• Monthly review of KPIs and continuous improvement with reporting.

Our chatbots come with AI agents configured and operated by us: no technical knowledge on your part, onboarding with milestones, short training and unlimited direct support (phone, video call and mail). We manage WhatsApp, Instagram, Messenger and Telegram in a single tray, create automated opportunities and tasks. Can we show you in 30 minutes? Schedule your demo HERE

Do you prefer direct contact? Write to us at hola@glofera.com or call us at +34 900 600 300.