Answer 95% of Customer Calls in Under 3 Minutes

Did you know that our Virtual PBX can facilitate the implementation of the new Customer Service Law?

Recent legislation requires free, effective, universally accessible, inclusive, non-discriminatory and assessable customer service. This represents a significant challenge, especially for public and private companies with more than 250 employees or those with annual revenues of 50 million euros or more. This is where our Virtual PBX solution for enterprises becomes an indispensable strategic ally, we explain point by point how it can help your company comply with the legislation.

1. Fast and efficient response

Our Virtual PBX is designed to ensure that 95% of calls are answered in a maximum of 3 minutes. This is achieved through call routing optimization, intelligent resource allocation and 150 other features that will help you comply with legislation, learn more about them HERE.

2. Guaranteed human attention

Thanks to its multiple configuration and customization options, your customers can easily select the option to speak to a human, ensuring a warm and personalized customer service experience, in line with legislative requirements.

3. Agile claims management

You can integrate your PBX with ticket tracking and management tools, making it easier for customer service teams to stay organized and efficient, guaranteeing a response within the 15 days established by law.

4. Service hours aligned with business hours

Our management system offers the flexibility to set up business hours in accordance with your company’s business hours. This not only complies with regulations, but also provides your customers with the comfort of knowing that they can receive assistance when they need it most.

5. Evaluation system

The Virtual PBX includes advanced functionalities for the evaluation of the service provided. The platform records all interactions, allowing your company to keep the information required for annual external audits. Moreover, thanks to the possibility of including surveys at the end of each call, you will be able to measure service satisfaction according to your company’s evaluation system.

REMEMBER!

Fines for non-compliance range from €150 to €100,000 in the most serious cases.

The implementation of our Virtual PBX represents a strategic step towards compliance with the new Customer Service Law. It not only facilitates compliance with legal requirements, but also improves the customer experience and optimizes internal customer service processes.

With our technology, your company will not only be prepared to meet current demands, but also to anticipate the future needs of your customers. We offer you TOTALLY FREE ADVICE so you can start implementing it, write to us at hola@glofera.com or call us at (+34) 900 600 300

Proximity technology consultancy formed by professionals with more than 20 years of experience in the field of telecommunications and cybersecurity for companies.

Answer 95% of Customer Calls in Under 3 Minutes

1. Fast and efficient response

2. Guaranteed human attention

3. Agile claims management

4. Service hours aligned with business hours

5. Evaluation system

REMEMBER!

Fines for non-compliance range from €150 to €100,000 in the most serious cases.

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