AI-enabled chatbot for consulting: automates repetitive queries
In a consultancy, there are two types of work: the one that brings real value to the client -analyzing their situation, optimizing their tax burden, solving a specific problem- and the one that simply has to be done because otherwise nobody does it: answering when the VAT is due, remembering to deliver documentation, explaining for the tenth time what Form 130 is. Glofera's AI chatbot for consultancies takes care of the second type of work so that your team can focus on the first one.
Automate 24/7 customer service, respond even when your business is closed.
Our AI-enabled Chatbots can:
If you ask any advisor what part of his job he finds most tiring, he rarely mentions tax analysis or accounting planning. What tires is something else: the client who calls to find out when his VAT is due when you’ve already told him three times, the WhatsApp at eight o’clock in the evening asking what documents he needs for the quarter-end closing, the same emails with the same questions every month as key dates approach.
It is not the client’s ingratitude. It is that consulting is one of those sectors where the relationship is continuous and the doubts are recurrent. The problem is that answering those questions takes real time from people with real training, and that time could be invested in work that no one else can do.
Glofera’ s AI-enabled chatbot for consultancies takes on all that layer of repetitive care: it responds instantly, remembers due dates, captures new customers after hours, and keeps the team informed of what each customer needs. Our chatbot for business offers real solutions without the advisor having to be on the lookout.
What happens when a consulting firm does not automate its services
The cost of non-automated time in a consulting firm rarely shows up on the bottom line, but it is there. A team of three advisors who spend one hour a day resolving basic queries is losing fifteen hours a week of productive capacity. That is time that is not billed, that is not reinvested in attracting new clients and that generates accumulated wear and tear on the team.
There is also a specific risk in the sector: seasonality. In the months of the tax season, quarterly closings, tax filing dates, the volume of queries multiplies exactly when the team has less margin to deal with them. The result is a predictable bottleneck that repeats itself every year.
Intelligent automation does not solve all of a consultancy’s problems, but it does eliminate the most predictable bottleneck: queries that always have the same answer.
How the virtual assistant works in a consulting firm
Immediate response to frequent queries
When is the VAT due for the third quarter? What documentation do I need to register as a freelancer? What is Form 347 and do I have to file it? The chatbot for consultancies answers these questions immediately, with the exact information of your consultancy and in the tone you define, at any time of the day.
The difference compared to a static FAQ on the web is that the chatbot interprets the question in natural language, understands the context of each customer and can give a personalized answer. It is not a menu of options: it is a conversation.
Automatic reminders of tax due dates
This is probably the module that consulting clients value most. Knowing in advance that a filing date is approaching – and receiving that notice without having to ask for it – generates a perception of proactive service that builds customer loyalty. The system sends personalized reminders according to the tax profile of each client: the self-employed in direct estimation receive different notices to the businessman with a company, and the deadlines are adjusted to the actual tax calendar.
The team defines how far in advance each notification is sent and what information is attached. From then on, the system works on its own.
After-hours customer acquisition
One of the clearest missed opportunities for consultancies is the inquiry that arrives on a Sunday afternoon from someone who has just set up their business or who has an urgent tax problem. Without automation, that query waits until Monday and, hopefully, the person is still looking for advice. With the chatbot, they receive an instant response, their details are recorded and the advisor finds an agenda of first meetings already organized on Monday morning.
Qualification before reaching the consultant
Not all inquiries that come to a consultancy have the same level of complexity or the same commercial value. The virtual assistant collects basic information from the potential client – type of business, approximate turnover, what services they are looking for – and presents it in a structured way to the advisor before the first meeting. The meeting starts from a much more advanced point and the advisor can go in prepared.
Proactive communication with the client portfolio
Beyond tax reminders, the chatbot can manage recurring communications with the portfolio: alert when there are new regulatory developments relevant to certain profiles, request pending documentation before the end of the quarter, confirm that documents sent have been received correctly. A layer of communication that previously required hours of manual work.
Why this is not the same as putting up a Q&A bot.
There is an important difference between a generic chatbot and a virtual assistant configured specifically for a consultancy. The former answers questions from a predefined list. The latter understands the context, adapts the answers to the customer’s profile, manages actual dates and deadlines, and knows when a query exceeds its capacity and has to refer the advisor with the summary of the conversation.
At Glofera we do not install a tool and leave you with the manual. We analyze how your consultancy works: what services it offers, what kind of clients it has, what are the most relevant maturities of your portfolio, what questions the team receives most often. With that information we build the system, configure it and let it work. If in the first few weeks something doesn’t respond as it should, we adjust it.
The goal is not for you to have a chatbot. It’s for your team to stop answering repetitive questions.
Does your consultancy fit this service?
Glofera’s AI chatbot is especially useful in tax and accounting consultancies with a portfolio of more than twenty active clients, in consultancies with a high frequency of queries around quarterly closings, in labor consultancies that manage payrolls and employee registrations and cancellations with constant communication with clients, and in any consultancy where WhatsApp or email is the main channel for customer service.
It also works well in small consulting firms where a single person has to handle inquiries, manage documentation and do the technical work at the same time. Automation is not just for large firms: for the solo consultant, making up two hours a day of repetitive queries can be the difference between growing or stagnating.
Frequently asked questions for chatbots in consulting
What queries can you resolve without the consultant’s intervention?
It independently resolves the most common questions: tax filing deadlines, documentation required for formalities, status of ongoing procedures, reminders of tax deadlines and queries about the services of the consultancy. Queries requiring professional judgment are referred to the advisor with the full context.
Can you send automatic reminders of tax deadlines?
Yes, the system sends personalized reminders to each client according to their tax profile: quarterly VAT, Personal Income Tax, Form 303, Form 130, accounting closing and any other relevant due date. The reminders are sent as far in advance as defined by the consultancy, without anyone having to program them manually.
Are you compliant with the GDPR?
Yes, the system complies with the RGPD and includes consent management and data processing protocols adapted to the sector, where the handling of tax and accounting information requires special care.
How long does it take to get it up and running?
Approximately two weeks from the initial analysis. We adapt the flows to your advisory services, set up the fiscal calendar with the relevant maturities for your portfolio and train the team before the launch.
Can you attract new clients for the consultancy?
Yes, the virtual assistant answers queries from potential clients at any time, collects basic information on their tax or accounting situation and schedules a first meeting with the advisor. The advisor receives the contact already qualified, with sufficient context to prepare the meeting.
Does it also work for labor consultancies?
Yes, the system is configurable according to the areas of the consultancy: tax, accounting, labor, commercial or combinations of all of them. We design the flows specifically for the services offered by each consultancy.
Multichannel platform for managing your chatbots with AI
Centralize all your channels and control the experience from one place.
Integrates all your messaging and voice channels along with other tools such as CRM, calendars, mail services, among others.
Respond to your customers immediately 24/7 and increase your conversion rate.
AI helps you qualify conversations and assign assign managers and tasks, without losing information.
Design, send and measure personalized campaigns from WhatsApp or any other connected channel.
Analyze performance, identify opportunities and improve your results with real data
