Automate 24/7 customer service, respond even when your business is closed.
Our AI-enabled Chatbots can:
Your customers don’t want to wait. They want a clear, fast and useful answer. And when they don’t get it, two things happen: they get frustrated or they go to another company. Sometimes both, which is bad luck. A customer service chatbot helps your company respond instantlysolve frequent doubts and organize conversations without your team having to live glued to the phone, email or WhatsApp.
It’s not about replacing human attention. It’s about using artificial intelligence so that your team doesn’t waste time answering the same thing every time and can focus on the cases that really need a person.
The problem is not receiving too many queries. The problem is not being able to manage them well
Many companies have the same daily chaos: WhatsApp messages, web forms, calls, emails, repeated queries, impatient customers and employees trying to get to everything. The result is easy to imagine: late responses, lost conversations, customers asking the same question twice, and opportunities going cold. An AI-powered chatbot for customer service bypasses that bottleneck. It answers immediately, sorts through every conversation and helps ensure that no important query goes unanswered.
What can a chatbot do for customer service?
A well-configured chatbot can solve the most common questions from your customers, such as schedules, prices, availability, status of a request, services, conditions, required documentation or next steps. It can also collect important data before passing the conversation to the team: name, phone number, reason for inquiry, urgency, service of interest or appropriate department. This allows your team to receive more orderly conversations with context. You no longer start every service from scratch. The chatbot makes the first filter and leaves the work ready. In addition, it can work on different channels such as WhatsApp, web or social networks, keeping all the attention more centralized and controlled.
Advantages of using a chatbot in customer service
The most obvious advantage is the immediate response. Your company can handle inquiries even after hours, on weekends or at times of high volume. You also reduce your workload. If your team answers the same ten questions every day, the chatbot can take care of that repetitive part without getting tired, without getting distracted and without asking for coffee. Another key advantage is organization. Conversations can be sorted by type of query, interest, urgency or status. This way you know which customer needs commercial attention, who has an incident and which conversation can wait. And, above all, you improve the customer experience. Because a quick response conveys professionalism, order and confidence.
A chatbot should not be just another tool
Here’s the important difference: many companies hire tools that nobody configures properly. In the end, the system is left halfway and the team goes back to working as before. At Glofera we do just the opposite. We don’t give you an empty chatbot for you to set it up. We analyze how you serve your customers, what questions you receive, where blockages occur and what processes can be automated. Then we configure the system, train the responses and get it up and running.
The idea is simple: make technology work for your company, not your company fighting with technology.
For which companies is it useful
A chatbot for customer service is especially useful for companies that receive many repeated inquiries, have several communication channels or miss opportunities by responding late. It works very well in consultancies, clinics, real estate, academies, ecommerce, insurance companies, professional offices, technical services, restaurants, hotels and any business where fast attention makes the difference. If your team is overloaded, if inquiries are piling up, or if you don’t know how many customers are going unanswered, you need more control. And you probably need to automate some of your support.
FAQ about customer support chatbot
Does Glofera configure the chatbot for us?
Yes, we analyze how you serve your customers, define the key processes and get the chatbot working for your company.
Can the chatbot answer frequently asked questions?
Yes, we train it with the real information of your business to answer common questions about services, schedules, prices, conditions or next steps.
Can you pass a conversation to a person?
Yes, when it detects an issue, a complex query or an important business opportunity, it can refer it to the appropriate team.
Does Glofera provide support after installation?
Yes, we offer support, reviews and adjustments to improve responses and adapt the chatbot to changes in your business.
Multichannel platform for managing your chatbots with AI
Centralize all your channels and control the experience from one place.
Integrates all your messaging and voice channels along with other tools such as CRM, calendars, mail services, among others.
Respond to your customers immediately 24/7 and increase your conversion rate.
AI helps you qualify conversations and assign assign managers and tasks, without losing information.
Design, send and measure personalized campaigns from WhatsApp or any other connected channel.
Analyze performance, identify opportunities and improve your results with real data
