Privacy Policy - Glofera

Privacy and data protection policy:

By means of this Privacy and Data Protection Policy (the “Privacy Policy”), GLOFERA TELECOM S.L. unipersonal (“GLOFERA”), informs about the processing of personal data collected from users, in accordance with the provisions of Regulation (EU) 2016/679, of 27 April, on the protection of natural persons with regard to the processing of personal data and the free movement of data and other applicable regulations.

The Privacy Policy includes the necessary information so that the Users, previously and freely, may decide whether they wish to provide the personal data that may be required of them in order to subscribe to the services and benefits offered by GLOFERA through the website http://www.glofera.com (the “Website”), and may decide whether they wish to give their consent to the processing of their personal data.

Responsible for the treatment

GLOFERA is responsible for the processing of data related to the different processes for the management of users, clients, potential clients, collaborators or any other person requesting information or providing their data, whose data is shown below:

OWNER: GLOFERA TELECOM S.L. Sole-Shareholder Company
TAX ID: B42924795
ADDRESS: Avenida Diagonal, 601, 8th floor, 08028 Barcelona, Spain
CONTACT: hola@glofera.com or telephone: 900 600 300.
REGISTRATION DATA: Barcelona Mercantile Registry, Volume 47.681, Folio 221, Page B-559.218.

Categories of data obtained

For the correct provision of the Services by GLOFERA or to allow access and navigation on the Website, the following categories of data may be required, as the case may be: identification data, postal or electronic addresses, economic and transaction data, professional data, commercial information and personal circumstances.

Under no circumstances do we process specially protected data. We have obtained all of the above-mentioned data either directly from you by submitting a commercial offer, contractual proposal, request for information, etc. or from your company by providing us with identification data and other information necessary to carry out the purpose of the contractual or informational relationship with GLOFERA. It will be your or your company’s obligation to provide us with the updated data in case of modification. With respect to the data of job candidates, we have obtained their data by submitting a CV or by obtaining their application through the services of a job portal. In the latter case, you have authorized us to transfer your data to our company by sending us your curriculum vitae.

Purpose of treatment

In GLOFERA the purpose of data processing is to manage different activities derived from the provision of the service itself, as well as to carry out some actions such as the performance and development of the services contracted by the User, commercial actions and advertising mailings, administrative management, invoicing, accounting and legal obligations, management of the Users of information society services and installation of cookies or to answer queries and send information related to the User’s interest.

In the event that the User is obliged to provide his/her personal data in order to execute a contract or provide a service, as well as to comply with legal obligations or those derived from the Public Administrations, GLOFERA will inform the User.

GLOFERA will not create commercial profiles based on the information nor will automated decisions be made about the commercial profile of the User.

Legitimacy for the treatment

The bases of legitimacy will be the correct execution of the contract and provision of the service, the consent of the interested party or the legitimate interest of GLOFERA, as the case may be.

Data recipients

In addition to GLOFERA being the recipient, it may provide the data collected from the User to third parties, which will be carried out in all cases in compliance with the applicable regulations and complying with the obligations of information and obtaining the consent of the User when it is mandatory. It shall be GLOFERA’s obligation to ensure that third party data recipients implement the same security levels as GLOFERA in relation to Users’ personal data and shall be bound by legal and/or contractual commitments when necessary to treat the data privately and securely.

Likewise, GLOFERA may transmit the data to Public Administration bodies and competent Authorities in case it is required in accordance with the legislation in force.

Data retention period

GLOFERA will only store the data insofar as they are necessary for the purpose for which they were collected and according to the basis of legitimacy of the processing.

By “necessary” time may mean that GLOFERA may retain the data for a reasonable period even after the User has left the Website or the provision of GLOFERA Services has been terminated.

As for personal data collected through contact forms and / or collection of information, will be retained until the person concerned requests deletion, unless otherwise indicated therein.

On the other hand, the data provided by companies will be kept as long as the commercial or business relationship lasts, respecting the legal minimum conservation requirements depending on the subject matter.

Upon completion of all of the above, GLOFERA will delete the data from all of its systems.

User Rights

Any person has the right to know whether or not GLOFERA is processing their personal data.

The persons concerned have the right of access to their personal data, the right to rectification of inaccurate data or request its deletion in case the data were requested for purposes that have already been fulfilled.

In certain circumstances, they may request to limit the processing of their data or object to the use of their data. In these cases GLOFERA shall cease to process such data except for compelling legitimate reasons or for the exercise or defense of possible claims.

The User also has the right to withdraw the consents given at any time, without this implying that the processing based on such data is unlawful.

To exercise these rights, the User may write to the contact details of the “data controller”, providing a copy of his/her ID card or by e-mail to the address of the Data Protection Officer (DPO): rgpd@glofera.com

In the event that you do not receive a satisfactory response by these means, you may contact the Spanish Data Protection Agency (Calle Jorge Juan 6, 28001, Madrid/ www.agdp.es) for additional information or, where appropriate, to file a complaint.

Safety measures.

GLOFERA has implemented the necessary technical and organizational security measures to guarantee the security of your personal data and thus avoid its alteration, loss and treatment and/or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or from the physical or natural environment.

GLOFERA maintains at all times the supervision, control and evaluation of the processes to ensure respect for data privacy.

GLOFERA uses Secure Socket Layer (SSL) technology, which enables secure communications and e-commerce on websites, intranets and extranets. The collection of user data and payment transactions carried out through the website are processed securely. SSL guarantees confidentiality by encrypting the information received.

All data provided by Users are protected against any unauthorized access.

User profiles

All Users who contract the Services offered by GLOFERA through the Website, will have a user profile in which their personal data and billing details will be collected, which will facilitate future purchases.

Each registered User will have a user name and password, being the responsibility of the User himself/herself to keep them confidential, declaring that he/she is aware of the prohibition to share such data with third parties or to allow them to use them.

GLOFERA will not accept any claim nor will it be held responsible in the event that any user has transferred, given, lost or provided his or her password to third parties.

The User declares that the personal data he/she notifies to GLOFERA are true and correct and that, in the event of any modification, he/she is aware that he/she must communicate the modification to GLOFERA as soon as possible.

Personal information will be used for identification as a User, to process orders, and to send relevant information to the customer about purchases and orders, as long as the customer has not expressed his/her refusal to receive this type of information.

Modifications to the Privacy Policy

GLOFERA reserves the right to modify this Privacy Policy, the current version being the one published at all times. GLOFERA may unilaterally and without prior notice modify the Privacy Policy, without any right deriving therefrom for the User beyond those expressly recognized in the legal texts of the Website.