AI-powered ecommerce chatbot: sell more and serve better
Every visit to your online store is a sales opportunity. The problem is that most of those opportunities are lost in silence: unanswered questions, abandoned carts, shipping doubts that nobody solves in time. Glofera's AI chatbot for ecommerce attends to each customer in seconds, resolves their doubts, recovers carts and increases your conversion without your team having to be on the chat.
Automate 24/7 customer service, respond even when your business is closed.
Our AI-enabled Chatbots can:
Every minute that your online store is open and has no one answering queries, you are losing sales. The online shopper doesn’t wait: if he doesn’t get an answer in seconds, he closes the tab and buys somewhere else.
With Glofera’s AI-enabled chatbot for ecommerce, your store attends to every customer instantly via WhatsApp and other channels, resolves doubts, recovers abandoned carts and increases your conversion, 24 hours a day, without the need for a dedicated customer service team.
Why your ecommerce is losing sales right now
Most online stores lose 70% to 80% of their potential buyers before they get to checkout. The reasons are always the same:
- Questions about sizes, availability or shipping that no one answers in time
- Abandoned carts that never receive a follow-up message
- Support available only during office hours while sales occur at any time.
- Overloaded customer service teams with repetitive, low-value inquiries
- No data on which questions slow conversion and at what point in the process customers are lost
An ecommerce AI chatbot solves each of these points: it responds instantly, retrieves the undecided shopper and frees your team for tasks that really need human intervention.
What Glofera’s AI chatbot does in your online store
24/7 customer service without increasing staff
The buyer asks at 11pm if there are any sizes available. The AI chatbot responds instantly with the exact information from the catalog, offers alternatives if the product is not available, and, if there are questions about shipping or returns, resolves them withoutThe AI chatbot responds instantly with exact information from the catalog, offers alternatives if the product is not available and, if there are questions about shipping or returns, resolves them without anyone having to intervene.
Automatic recovery of abandoned carts
75% of shoppers who add products to the cart do not complete the purchase. The online store virtual assistant detects this behavior and launches personalized follow-up messages at the right time: a reminder, an answer to the doubt that stopped the purchase, or a specific incentive. Without your team doing anything.
Upselling and product recommendations with AI
While serving the customer, the chatbot detects opportunities to recommend complementary products or premium versions based on the conversation history and the products consulted. More average ticket, no sales pressure.
Automatic resolution of frequent queries
How long does shipping take? How do I make a return? Do you have a physical store? The ecommerce chatbot answers these questions instantly and consistently, drastically reducing the volume of tickets reaching your support team.
Centralized platform for all channels
WhatsApp, Instagram, web chat and email in a single dashboard. Your team sees all conversations in one place, knows which queries were resolved by AI and which ones need human intervention, with full context for each customer.
Why Glofera, and not another platform
There are hundreds of chatbot tools for ecommerce. The Glofera difference is that we don’t give you access to a platform and leave you on your own: we integrate into your business and get everything up and running.
- We analyze your catalog, your service flows and your customers’ most frequent queries.
- We configure and install the chatbot with AI adapted to your store, without you touching anything.
- We train your team to manage the platform from day one
- We review results after 15 days and adjust as necessary.
You don’t hire a tool. You hire a system that sells.
Results you can expect in your online store
- Reduction in the percentage of unrecovered abandoned carts
- Increased conversion rate due to immediate response to purchase inquiries
- Reduced volume of repetitive tickets on the service team
- Increased average ticket through intelligent product recommendations
- Full visibility of which questions generate or block sales
Does your store fit this service?
Glofera’s AI chatbot for ecommerce is specially designed for:
- Online stores with their own catalog and medium-high volume of queries
- Ecommerce using WhatsApp as sales and support channel
- DTC (direct-to-consumer) brands that want to improve post-purchase experience
- Online stores with small or non-dedicated customer service team
Frequently asked questions about AI chatbots for ecommerce
Can an AI chatbot handle my online store queries without human intervention?
Yes, for most common queries: order status, available sizes, return policy, shipping times or product recommendations. Complex queries are automatically referred to a human agent with the full context of the conversation.
What channels does the Glofera ecommerce AI chatbot cover?
The main channel is WhatsApp Business. We can also integrate your online store chat, Instagram, Facebook Messenger and email, centralizing all conversations on a single platform.
Can ecommerce chatbot recover abandoned carts?
Yes. The virtual assistant detects when a user abandons the cart and launches personalized follow-up messages at the right time to recover the sale, without team intervention.
How long does it take to set up the chatbot for my online store?
The entire process, from the analysis of your catalog and service flows to the launch, takes approximately 2 weeks. We take care of everything without you touching anything.
Is the AI chatbot for ecommerce compliant with GDPR?
Yes, the system is GDPR compliant and includes consent management, data retention policies and the necessary legal notices for the processing of your store’s customer data.
Can I measure the impact of AI chatbot on my ecommerce sales?
Yes, the platform includes a metrics dashboard where you can see conversations attended, conversion rate, recovered carts, average ticket and response time. Within 15 days of launch we review KPIs with you and adjust the system.
Multichannel platform for managing your chatbots with AI
Centralize all your channels and control the experience from one place.
Integrates all your messaging and voice channels along with other tools such as CRM, calendars, mail services, among others.
Respond to your customers immediately 24/7 and increase your conversion rate.
AI helps you qualify conversations and assign assign managers and tasks, without losing information.
Design, send and measure personalized campaigns from WhatsApp or any other connected channel.
Analyze performance, identify opportunities and improve your results with real data
