Artificial Intelligence-Powered Phone Support
AI-powered voice agents that respond when you can’t
Every unanswered call could mean a missed appointment, a lost sale, or a customer who won’t return. Our voice agent answers instantly, screens calls, schedules appointments, and transfers calls to a person when necessary—all without extending shifts or hiring someone just to answer the phone.
Free, no-obligation analysis. We’ll review a real-life case.
✓ Answers calls 24/7 ✓ Filters and schedules
✓ Forward to your team ✓ Continue on WhatsApp
We don’t just sell you software. We analyze, implement, and maintain the agent so that it fits the way your company actually works. View plans starting at €129/month, with no long-term commitment.
“We’re very happy with the service. They’re professional, the customer service is excellent, and they resolve issues quickly. We highly recommend them!”
“They manage our switchboard and handle incidents very efficiently.”
“The service and customer care provided by the people who work at Glofera are very professional and friendly. It’s a highly recommended telecommunications company, both for its technical support and its personalized service.”
“We’ve been customers for a year, and we 100% recommend their services. Special mention goes to their customer service and technicians!”
SERVE CUSTOMERS WITHOUT LEAVING THEM ALONE
What an AI voice agent does (and what it doesn’t)
Our voice assistants for businesses respond using natural language and follow your company’s rules. They allow you to automate calls without replacing your team’s judgment.
Yes, it does
- It responds when the office is closed or the team isn’t available.
Initial business contact: filters, collects data, and can set up an appointment or reservation.
Answer questions accurately—don’t just take notes.
Transfer the call or continue the conversation on WhatsApp or another platform, while preserving the context.
You can perform actions such as: sending email notifications, creating CRM entries, sending quotes, and more.
It hasn’t been
Do not make up answers that go beyond the approved material.
It does not hold a call that requires human attention.
It does not force the customer to navigate through rigid menus.
It’s not a monthly software subscription that you have to set up.
REAL TEST OVER THE PHONE
Don’t just imagine it—talk to the agent
Try a test consultation and see how the AI understands, responds, and guides the conversation.
Automated trial with no obligation.
ILLUSTRATIVE EXAMPLE
Here’s how a call that you might miss today unfolds
We tailor each conversation to your business. The agent identifies the customer’s need, filters the request, and prepares the next step without keeping the customer waiting.
Immediate Response Outside Business Hours
Sorted data for the team
Support via phone, WhatsApp, and other channels
Integration with CRM and Other Tools
A USEFUL SOLUTION WHEN THERE IS A REAL PROBLEM
Use Cases: When Does a Voice Agent Make Sense?
Initial Business Contact
The agent identifies the need and prepares a qualified lead.
Repeated Inquiries
Schedules, services, appointments, and basic information are handled without interrupting the team.
Call Peaks
Several conversations are taking place at the same time when the team can’t answer the phone.
After Hours
The AI that answers calls ensures that a customer inquiry doesn’t have to wait until the next day.
It makes sense if…
You miss calls due to scheduling issues, high call volume, or a shortage of staff.
Many queries follow patterns that can be defined.
You need to screen callers before transferring the call to a professional.
You might not need it if
You almost never miss a call, and the volume is very low.
All conversations require expert judgment from the very beginning.
You still can’t determine what the response should be or to whom it should be forwarded.
Integrate voice agents into your phone system
AI-Powered Virtual Switchboard
The agent connects to the Glofera Virtual Switchboard to receive calls, apply scheduling rules, and decide whether to handle the call, transfer it to a person, or activate another agentAI-powered platforms, such as WhatsApp. The context is part of the conversation.
Glofera takes care of it
- Analyze calls and design the workflow
- Set up the connection to the control panel
- Maintain and adapt the agent
Your business stays in control
- Set goals and priorities
- Decide when a person should intervene
- Update your business information
CHOOSE BASED ON NEED, NOT ON LABEL
Telephone Secretary, Callbot, or Voice Agent: The Differences
All three options help you handle calls, but they don’t solve the same problem. If you’re considering an AI-powered virtual secretary or virtual receptionist, it’s best to first distinguish between repetitive conversations and those that require professional judgment.
OUTSOURCED CUSTOMER SERVICE
Telephone Secretary
One person answers the phone, takes messages, and transfers calls during the contracted hours.
This applies if:
Most calls require interpretation or personal attention from the start.
GUIDED AUTOMATION
Callbot or Voicebot
Automates specific queries or workflows, typically with limited options and responses.
It works if:
The flow is very predictable and hardly changes from one call to the next.
CONVERSATION AND ACTION
AI Voice Agent
It understands natural language, retrieves information, and determines the next allowed step.
This is a good fit if:
You want to handle more hours, filter, schedule, and transfer calls without losing context.
You don’t need to decide on the technology before talking to us. We analyze which calls are being missed, which ones can be automated, and which ones should continue to be handled by a person.
INVESTMENT ADJUSTED FOR ACTUAL VOLUME
PRICING AND IMPLEMENTATION
Before signing a contract, we analyze the volume, call duration, and required connections. You’ll receive a proposal outlining the scope and costs of your project.
VoiceAI Core
For small and medium-sized businesses that want to automate routine calls and frequently asked questions.
From
129 € /month
VAT not included
Without permanence
Implementation in 15 days
150 minutes per month
1 knowledge base
2 simultaneous calls
Basic Flowchart Design
Basic CRM Integration
Monthly Reports
Management and Maintenance by Glofera
Email Support
Overtime: €0.49
Estimated implementation cost
RECOMMENDED
VoiceAI Pro
To identify opportunities, organize contacts, and support the sales process.
From
249 € /month
VAT not included
Without permanence
Implementation in 15 days
250 minutes per month
2 knowledge bases
2 simultaneous calls
Business Process Design
CRM Integration
Monthly Reports
Management and Maintenance by Glofera
Priority Support: 2 hours per month
Overtime: 0.62 €
Estimated implementation cost
VoiceAI Enterprise
For companies with a high volume of calls that want to automate their sales process.
From
499 € /month
VAT not included
Without permanence
Implementation in 15 days
500 minutes per month
3 knowledge bases
5 simultaneous calls
Business Process Design
CRM Integration
Monthly Reports
Management and Maintenance by Glofera
Priority Support (2 hours)
Overtime: 0.65 € per minute
Estimated implementation cost
GROWTH AND CONSUMPTION
Extras and Bonus Minutes
Monthly or pay-as-you-go charges, depending on the service.
| Concept | VoiceAI Core | VoiceAI Pro | VoiceAI Enterprise |
|---|---|---|---|
| Overtime | €0.49 / min | €0.62 / min | €0.65 / min |
| Additional voice channel | 12 € / month | 15 € / month | 12 € / month |
| Additional Knowledge Base | 16 € / month | 15 € / month | 16 € / month |
| 500-minute plan | 140 € (0.28 € / min) | 295 € (0.59 € / min) | €295 (€0.59/min) |
| 1,000-minute plan | 260 € (0.26 € / min) | 550 € (0.55 € / min) | 550 € (0.55 € / min) |
*Prices exclude VAT. We’ll help you estimate your usage before you get started.
Included minutes
They are used based on the duration of each conversation, not per incoming call.
Voice Channels
Each additional channel allows you to handle another call at the same time.
Switchboard and WhatsApp
Your fee and connection are determined based on the services and agents you have contracted.
Managed Service
Glofera implements, maintains, and adjusts the agent according to business needs.
ANSWERS BEFORE YOU DECIDE
Frequently Asked Questions
It is an AI that answers calls using natural language, retrieves authorized information about your company, and performs actions such as filtering, collecting data, scheduling appointments, or transferring the call.
Callbot and voicebot are terms often used to describe telephone automation systems. An AI-powered voice agent adds natural language understanding, context, and the ability to decide the next step within a defined workflow.
It can handle much of the initial contact, repetitive inquiries, and data collection. It does not replace professional judgment or sensitive conversations: in those cases, it transfers the call to a person.
Yes. You can respond outside of business hours, during peak call times, or when the team is busy, following the rules and limits agreed upon with your company.
Transfer the call to the appropriate team and provide the relevant background information so the customer doesn’t have to start over.
It connects to Glofera’s Virtual Switchboard to receive calls, apply schedules and rules, transfer calls to people, or enable handoffs to other AI agents.
Yes. When the workflow requires it, the Virtual Call Center can activate another AI agent to continue handling the request via WhatsApp. The scope is determined based on the agents and channels you have subscribed to.
No. Glofera analyzes your needs, designs the workflow, implements the agent, and handles maintenance and any changes required as your business evolves.
The cost depends on the project’s scope and complexity, but at Glofera, most of the budget is spent at the beginning, during the agent’s training and programming phase. That is when the AI models and necessary integrations are configured.
Want to know how much it would cost for you? Request a personalized call analysis HERE
Yes. European regulations require that customers be informed that they are speaking with an automated system, and the responsibility lies with the company providing the service. For the agents we manage, this notice appears in the first sentence, in a tone consistent with your brand, and offers the option to speak with a person right from the start.
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