AI-enabled chatbot for lawyers: captures queries around the clock
A law firm cannot attend consultations at eleven o'clock at night. But people's legal problems are not time-sensitive: the worker who has just received a letter of dismissal, the employer who discovers a breach of contract, the individual who needs urgent guidance on an inheritance. If they can't find a quick answer, they call the office next door. Glofera's AI-enabled chatbot for lawyers captures that query, gathers the necessary information, qualifies the case and schedules the first appointment with the right lawyer. Without compromising confidentiality. Without the lawyer having to be available.
Automate 24/7 customer service, respond even when your business is closed.
Our AI-enabled Chatbots can:
A lawyer should not be answering WhatsApps at ten o’clock at night to confirm whether he has an opening next week. Nor should he be spending thirty minutes on an initial consultation only to discover that the case is a non-starter or that the client is simply looking for free guidance. That time has a real cost.
Customer service in a law firm has a particularity compared to other sectors: the first contact is critical. The client who calls with a legal problem is in a moment of stress or uncertainty. If he does not receive a quick response, he does not wait: he contacts another firm. And if the first contact is handled by someone with no legal training, it can convey an image that does not reflect the professionalism of the firm. A business chat solves many of these problems.
Glofera’ s AI chatbot for lawyers solves exactly this balance: it answers the initial query immediately, collects the relevant information of the case, filters the queries with real feasibility and schedules the first meeting with the specialized lawyer. All while respecting the confidentiality standards required by the profession.
The lawyer’s time is the firm’s scarcest resource.
In any law firm, large or small, there is a ratio that does not add up: the time that lawyers spend on customer service and management tasks versus the time they spend on the actual practice of law. Calls to confirm appointments, answers to questions about fees, WhatsApp messages with generic queries, coordination of agendas among several lawyers.
None of this requires legal training. All of that consumes the time of people who do have it.
Intelligent automation is not intended to replace the lawyer in anything that requires his or her judgment. It is intended to take away everything that does not require it, so that when a client arrives for the first meeting, the lawyer already knows what type of case it is, what information the client has and what expectations the client brings. The meeting starts from a much more advanced point.
What does the virtual assistant manage in your office?
Case intake and initial qualification
When someone contacts the firm after hours, the chatbot initiates the conversation in a natural way: it asks for the legal area, collects a basic description of the case, assesses the urgency and asks for contact details. The next day, the lawyer finds on its platform a structured summary of each inquiry received, with the information needed to decide whether he or she is interested before investing even a minute in calling.
Frictionless agenda management
The coordination of the first appointment is one of the most tedious and most dispensable tasks in a law firm. The chatbot proposes actual availability of the relevant lawyer, confirms the appointment with the client and sends the automatic reminder the day before. No back and forth calls, no unanswered emails, no double bookings.
Referral to the correct specialty
In firms with several lawyers specialized in different areas, the chatbot identifies the type of case at the first contact and automatically assigns the appointment to the right lawyer. The client arrives at the meeting with the person who can really help him, without having to repeat his case to two different people.
Answers to frequently asked questions from the firm
What are the approximate fees, do you offer a free initial consultation, what areas do you work in, where is the office and how do I get there? These questions do not need a lawyer to answer them. The virtual assistant handles them consistently and accurately, with exact information about the firm.
Confidentiality and regulatory compliance
This point deserves special attention. The system is configured not to request or store more information than is strictly necessary to manage the contact. It includes explicit consent management, is GDPR compliant and can be adapted to the firm’s specific privacy protocols. The lawyer maintains full control over what data the system handles and for how long.
What sets Glofera apart from other solutions on the market
There are generic chatbot tools that any business can install. For a law firm, that genericity is a problem: a conversation flow designed for an online store doesn’t work in the context of a legal consultation. The questions are different, the tone is different, the implications of collecting certain types of information are different.
At Glofera we design the flows specifically for law firms. We analyze the practice areas of the firm, the usual profile of their clients, the type of inquiries they receive and the process they follow internally when a new case arrives. From there we build a system that fits the way the firm works, not the other way around.
The result is a virtual assistant that sounds like part of the office, not a generic bot. And that handles queries with the discretion and rigor that the profession demands.
What types of offices benefit most from this service?
Glofera’s AI-enabled chatbot is especially useful in law firms with a regular volume of incoming queries via WhatsApp or web, in firms specializing in labor, family, civil or commercial law where cases have a fairly well-defined typology, in firms with two or more lawyers where agenda coordination generates friction, and in any firm where the lawyer or administrative staff spends more than two hours a week managing initial queries that do not always end up with a client.
If your office receives few new queries per month, the impact is less, although the time recovered may still be relevant. In the demo we show you the concrete calculation applied to your volume.
Frequently asked questions about chabots for law firms
Can an AI-enabled chatbot compromise the firm’s confidentiality?
No, if it is correctly configured. The system is GDPR compliant, includes consent management and does not store sensitive information beyond what is strictly necessary to manage the contact. The lawyer maintains full control over what information the system handles.
What kind of inquiries can you handle?
It manages the intake and first qualification of consultations (legal area, urgency, type of case), the agenda of first appointments, answers to frequently asked questions about the firm and appointment reminders. Specific legal advice is always provided by the lawyer.
What type of offices is it designed for?
For firms with a regular volume of incoming queries: generalist firms, firms specializing in labor, family, civil or commercial law, and any firm that manages customer service mainly through WhatsApp or its website.
How long does it take to implement the chatbot?
Approximately two weeks from initial analysis. We design flows tailored to the firm’s practice areas, configure the system, test and train the team prior to launch.
Can you manage the agenda of several lawyers?
Yes, the system can automatically assign each consultation to the lawyer specialized in the corresponding area and manage the availability of each one independently, according to the criteria defined by the firm.
What happens to queries that the chatbot cannot resolve?
Any consultation requiring legal judgment is immediately referred to the appropriate lawyer, with the full context of the conversation so that he can take up the case without the client having to repeat himself.
Multichannel platform for managing your chatbots with AI
Centralize all your channels and control the experience from one place.
Integrates all your messaging and voice channels along with other tools such as CRM, calendars, mail services, among others.
Respond to your customers immediately 24/7 and increase your conversion rate.
AI helps you qualify conversations and assign assign managers and tasks, without losing information.
Design, send and measure personalized campaigns from WhatsApp or any other connected channel.
Analyze performance, identify opportunities and improve your results with real data
