AI-powered chatbot for garages: non-stop work management
In a mechanic's workshop, the phone and WhatsApp are the last things you want to think about when you have your hands in an engine. But if you don't answer, the customer goes to another garage. Glofera's AI-powered chatbot for mechanic workshops manages appointments, answers common questions and notifies the customer when their car is ready, without anyone in the workshop having to stop what they're doing.
Automate 24/7 customer service, respond even when your business is closed.
Our AI-enabled Chatbots can:
In a workshop, hands are busy. And the cell phone is ringing off the hook. Customers who want to know if they have an opening this week, others who ask how much an oil change costs, someone who has been asking for three days if his car is ready. Every answer that doesn’t come back is a missed appointment. Can you imagine a chatbot for your company that does the work for you?
Glofera’ s AI chatbot for auto repair shops takes care of all that via WhatsApp without anyone in the shop having to pick up the phone. Appointments are handled on their own. Frequently asked questions are answered instantly. And the customer knows when they can pick up their car without having to call.
The problem that every workshop has with WhatsApp
When the workshop is in full swing, WhatsApp waits. When there is a free moment, there are already five unread messages. Customer service in a mechanical workshop always comes after the work in the workshop, because the hands and head are on something else. The result is predictable: appointments that slip away to the competition, impatient customers and time wasted answering the same questions over and over again.
There is no need to hire someone just to manage messages. With the right automation, the workshop WhatsApp can work as if there were a person behind it, at any time, without errors and without leaving any message unanswered.
What the chatbot does in your workshop
Appointments without pending calls or messages
The customer writes via WhatsApp to make an appointment. The chatbot asks him what type of service he needs and what vehicle he has, checks the availability of the workshop and confirms the appointment. The mechanic arrives in the morning with the day’s agenda already organized, without having attended a single call.
Instant pricing and service resolution
How much does a service cost? Do you change tires? Do you work with all brands? The chatbot has the answer to all that and gives it in seconds. Without waiting, without anyone in the workshop having to interrupt what they are doing to answer something that always has the same answer.
Automatic warning when the car is ready
One of the most repeated calls in any workshop is the customer asking if his car is ready. The chatbot eliminates this: when the job is finished, the system sends an automatic message to the customer with the estimated pick-up time. The workshop stops receiving follow-up calls and the customer gets a better impression of the service.
After-hours recruitment
Many customers look for a repair shop at night or on the weekend, when yours is closed. Without chatbot, that inquiry waits and sometimes never arrives. With the virtual assistant, you receive immediate attention, you can make an appointment for the following week and on Monday the shop has a full calendar before opening.
What does not change and what does
The chatbot does not touch any mechanical work, does not give technical diagnoses and does not replace the professional’s judgment. What changes is everything that surrounds the work: how customers arrive, how appointments are managed and how the workshop communicates without the team having to be on their cell phones.
In Glofera we configure the system adapted to the services of your workshop, we set it up in two weeks and we make sure it works from the first day. Your work remains the same. Only now the workshop also works when it is closed.
Frequently asked questions about how to use a chatbot in your workshop
What can AI-powered chatbot for machine shops do?
Manage appointments via WhatsApp, answer questions about prices and services, report on the status of the vehicle and send alerts when the car is ready. All without the mechanic having to stop what he is doing.
Can you manage appointments while the workshop is closed?
Yes, the virtual assistant receives appointment requests at any time, collects the vehicle information and the type of service, and schedules it directly in the workshop calendar. The customer arrives on Monday with the appointment already confirmed.
How long does it take to get it up and running?
Two weeks from the initial analysis. We configure the services, prices and flows specific to your workshop and leave it running without you having to touch anything.
Can the chatbot alert the customer when their car is ready?
Yes. The system automatically sends a message to the customer when the vehicle is ready for pickup, saving follow-up calls and repeated inquiries.
Does it work for multi-brand and specialized workshops?
Yes, the chatbot adapts to any type of workshop: multi-brand, specialized, body shop, electrical or any combination. We configure the flows according to the services offered by your business.
Are you compliant with the GDPR?
Yes, the system is GDPR compliant and includes consent management and data processing protocols adapted to the sector.
Multichannel platform for managing your chatbots with AI
Centralize all your channels and control the experience from one place.
Integrates all your messaging and voice channels along with other tools such as CRM, calendars, mail services, among others.
Respond to your customers immediately 24/7 and increase your conversion rate.
AI helps you qualify conversations and assign assign managers and tasks, without losing information.
Design, send and measure personalized campaigns from WhatsApp or any other connected channel.
Analyze performance, identify opportunities and improve your results with real data
